Customer Service Call Agent

Energy Customer Care Agent (Work From Home) Location: New Brunswick, NJ (Remote) Schedule: Monday-Friday 8:00 am-5:00 pm Pay Rate: $17.66 an hour Position Overview We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs. Key Responsibilities u00b7 Review and process energy efficiency incentive applications for accuracy and eligibility u00b7 Finalize approved energy applications and ensure accurate payment processing u00b7 Provide inbound and outbound customer support via phone and online chat u00b7 Assist applicants and program participants with program questions and application status u00b7 Perform back-office processing support for utility clients and their customers u00b7 Maintain a high level of accuracy while managing repetitive data and detailed information Required Skills & Qualifications u00b7 Strong attention to detail and ability to focus on repetitive data-driven tasks u00b7 Excellent customer service and communication skills (verbal and written) u00b7 Ability to work independently in a remote environment u00b7 Comfort working in a technical or regulated setting u00b7 Basic computer proficiency and ability to navigate multiple systems Preferred Qualifications u00b7 Previous customer service, call center, or data processing experience u00b7 Experience in utilities, energy efficiency programs, or technical customer support u00b7 Familiarity with CRM systems or application processing platforms Work Environment u00b7 Fully remote (work from home) u00b7 Structured, process-driven role with consistent daily tasks u00b7 Supportive team focused on accuracy, service quality, and customer satisfaction Why Join Us? u00b7 Make a meaningful impact by supporting energy efficiency initiatives u00b7 Stable remote work opportunity u00b7 Be part of a knowledgeable and dedicated energy services team Pay Details: $17.66 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2026-02-06