Manager, Premium Product Experience

About the Role We are seeking a Manager, Premium Product Experience to lead the end-to-end journey for Uber's most premium offering. This isn't just about moving people from A to B; it's about redefining luxury mobility. Our ultra-luxury tier product is designed for users who expect a chauffeur-driven experience that rivals the best in the world. As the Experience Manager, you will be the primary architect of the guest and chauffeur journey. You will own the service standards that solidify this product as ultra-luxury-from the moment a ride is reserved to the dropoff at the guest's destination. This role requires a blend of high-level strategic design and meticulous operational execution. You will ensure that every touchpoint-booking experience, vehicle ambiance, chauffeur professionalism, and personalized preferences-exceeds the expectations of our most discerning riders. For our chauffeurs you'll ensure that their experience with Uber is one that makes their lives easier and empowers them to do what they do best. From onboarding with Uber, to completing rides and delivering first-class What You'll Do + Design the End-to-End Journey: Build and refine the Service Standards, moving beyond app mechanics to define the physical experience (e.g., chauffeur attire, meet-and-greet protocols, in-car amenities). + Optimize the Booking to Completion

Created: 2026-02-06