Coordinator, Care Services

Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.POSITION SUMMARY:Reporting to the Care Services Manager, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. This position facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.ESSENTIAL DUTIES AND RESPONSIBILITIES:Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals.Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area.Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association.Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families.Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies.Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database.Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub.Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association.Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.Perform other related duties as assigned by management.QUALIFICATIONS:Bachelor's degree in social work, nursing, public health, or related area, preferred.Minimum of 3 years related professional experience including direct care and/or case management experience.Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population is a plus.Associate's degree may be considered, if combined with three or more years of experience in a similar role.Ability to work independently with little supervision; must be a self-starter.Knowledge of ALS preferred, but not required.Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management mitment to organization and highly efficient and conscientious about thorough follow-up.Skilled communicator, with superior interpersonal, verbal, and written skills.Ability to handle confidential information and maintain high confidentiality.Excellent organizational and writing skills as well as diligent attention to detail.Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds.Proficient computer skills, especially with Microsoft Office and other databases. Experience with Salesforce is a plus.Ability to drive locally and travel nationally on A

Created: 2026-02-06