Mortgage Program Coordinator

Job Description As a Program Coordinator, youu2019ll support the execution and governance of Home Lendingu2019s training and quality programs. Youu2019ll coordinate training schedules, maintain learning materials, manage version control, and ensure content remains aligned with evolving processes, systems, and policies. This role partners closely with Training leadership, SMEs, Operations Managers, Quality teams, and Change Management to ensure every training event is accurate, timely, and well-executed. How youu2019ll make an impact u25cf Maintain and update training materials to reflect current processes, product changes, and system updates, ensuring alignment with operational standards. u25cf Track policy, regulatory, and procedural changes; validate required content updates with SMEs; and manage version control documentation. u25cf Coordinate all training logistics, including SME availability, instructor preparation, training calendars, attendee lists, and materials. u25cf Support execution of Instructor-Led Training (ILT), shadowing, and Train-the-Trainer sessions to ensure consistent delivery. u25cf Track learner progress, completion data, assessment results, and nesting milestones. u25cf Facilitate readiness certification for new hires in partnership with Operations Managers, SMEs, and Training leadership. u25cf Maintain accurate and compliant training records and produce reporting on participation, performance, and quality metrics. u25cf Gather feedback from learners, trainers, and operations partners to identify content or process improvement opportunities. u25cf Communicate training updates proactively across Training, Quality, and Operations teams to maintain awareness and alignment. u25cf Partner with Documentation Specialists to identify and support updates to SOPs, job aids, and other reference materials. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Minimum Qualifications: u25cf 1u20132+ years of experience in training coordination, learning & development, mortgage operations, or project/administrative coordination. u25cf Experience managing schedules, logistics, or documentation in a fast-paced environment. u25cf Demonstrated attention to detail with ability to manage version control, track updates, and maintain accurate records. u25cf Proficiency with productivity tools and LMS/training platforms. u25cf Ability to communicate clearly and professionally with cross-functional stakeholders. u25cf Ability to work standard hours (9 AM u2013 5:30 PM EST). u25cf Reside within 60 miles of Columbus, OH, and be able to work from the off ice at least two days per week.

Created: 2026-02-06