Office Service Representative II

Office Service Representative IIJob LocationsUS-PA-PhiladelphiaRequisition ID2026-20703# of Openings1Category (Portal Searching)Customer Service/SupportPosition Type (Portal Searching)Regular Full-TimeOverviewUnder general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.u00a0ResponsibilitiesCUSTOMER SERVICE u00a0Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationshipsMAIL/PACKAGES/POUCHES u00a0Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations u00a0Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) u00a0Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames u00a0Log outgoing and incoming items as required and review for accuracy/completenessSUPPLIES/COPYING/FAXING/ADMINISTRATION u00a0Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) u00a0Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc u00a0Estimate runtime on the small to medium photocopy jobs. u00a0Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs u00a0May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings u00a0Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary u00a0Prepare monthly production and volume reports in order to measure productivity and prepare billing charges u00a0Performs other administrative duties from inserting, copying and photocopying to faxing as neededMay possibly perform any of the following functions at the direction of the Site Manager: u00a0Set up and maintain client's kitchen areas and conference rooms, order food and make coffee u00a0Provide reception work such as answering telephones, taking messages and greeting visitors u00a0Move boxes, supplies or furniture; replace light bulbs u00a0Document scanning u00a0Prepare outgoing items for shipping u00a0Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site u00a0Additional duties as assignedQualificationsHigh school Diploma or equivalent2-5 years' experience working in a mailroom or professional office environmentKnowledge of metering, weighting, logging and other shipping proceduresProficiency in computer skills preferredAbility to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)Excellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDSRequires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.May regularly lift and carry up to 20 lbs. and move (push mail cart over 50 lbsMay occasionally lift up to 50 lbsFrequent use of hand and foot controlsMay occasionally need to climb stairsWhat We Offer:Competitive pay & benefitsComprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwideCome Join Our TeamConnect With UsNot ready to apply? We look forward to connecting with you in the future By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Created: 2026-02-06