Customer Success Leader

JOB REQUIREMENTS: Dematic is seeking a visionary leader to guide thecustomer success function within the Lifecycle Solutions and Services(LSS) organization. The Customer Success Leader will build, lead, andexpand this function, acting as the main coordinator for the entirecustomer journey. This role takes full responsibility for customeroutcomes, ensuring clients meet their initial goals and gain ongoing,maximum value from their partnership with Dematic. The Leader will playa key part in changing our approach to comprehensive, proactive customersupport. They will strongly represent customer needs internally whilepromoting ongoing improvement and strategic enhancement of theiroperations. We offer: Career Development Competitive Compensation andBenefits Pay Transparency Global Opportunities Learn More Here:This policyapplies to all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall, transfer,leaves of absence, compensation and training. The base pay range forthis role is estimated to be $130K - $190K at the time of posting.Final compensation will be determined by various factors such as worklocation, education, experience, knowledge, and skills. Tasks andQualifications: What You Will Do in This Role Define, implement, andcontinuously refine the approach and workflows for Customer Successwithin the new team. Ensure alignment with LSS and Dematic'soverarching company goals. Own the responsibility for customer successand happiness. Ensure measurable value comes from Dematic solutions.Serve as the primary advocate and internal voice of the customer.Customer Journey Orchestration: Proactively lead all aspects of the fullcustomer lifecycle and guide its progress. Ensure smooth flows acrossthe new unit projects, business and LSS. Take complete responsibilitythroughout implementation, launch, and ongoing operations ValueRealization & Enablement: Guarantee customers grasp and successfullyimplement Dematic services and solutions. This includes explainingservice benefits, supervising usage and adoption trends, and advisingcustomers on how to improve performance and reduce operational issues.Total Cost of Ownership (TCO): Collaborate with customers to clearlyexplain the value proposition and openly show the total cost ofownership of Dematic solutions. This ensures they understand the returnon investment. Proactive Optimization & Improvement: Build andimplement... For full info follow application link. Dematic providesequal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any typewithout regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexualorientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws. APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/227B5E265B0D4711

Created: 2026-02-06