Customer Onboarding Specialist Hybrid

JOB REQUIREMENTS: If you are looking to be part of a company focused onmaking our roads and communities safer, apply to join our team oftalented individuals today What TAPCO has to offer you: 10 PaidHolidays Paid Vacation and Personal Time Four Weeks of Paid ParentalLeave with no waiting period 401K Plan with Generous Employer Match andfully vested from day one Company-Funded PPE Company-Funded Short-TermDisability Health, Vision, and Dental insurance Quarterly Company Eventsand Lunches Have a say in TAPCO Happenings by joining the Fun or SafetyCommittee. Your schedule: Monday - Friday What you will accomplish as aCustomer Onboarding Specialist (Connected Saas Platform) at TAPCO. TheCustomer Onboarding Specialist is responsible for engaging newlyconnected customers, delivering structured training, and acceleratingtime-to-value on their assigned platform. This role ensures customerssuccessfully progress from initial connection through activation andmeaningful use, then are formally handed off to Account Management forrelationship deepening, expansion, and renewal. This role consolidatescustomer onboarding, training execution, and early adoption managementinto a single, outcome-driven function aligned to RevOps and retentiongoals. Core Responsibilities: Customer Onboarding & Training ExecutionOwn the end-to-end onboarding experience for newly connected customers,from kickoff through activation Facilitate live, web-based onboardingand training sessions tailored to customer segment and product Preparefor sessions by researching customer accounts, use cases, andimplementation readiness Coordinate scheduling, rescheduling, andsession logistics using the customer scheduling platform or other toolsDeliver post-training resources and document outcomes in CRM Adoption,Activation & Value Realization Drive customers to defined Meaningful Usemilestones Accelerate Time-to-Connect, Time-to-Value, and Activationacross assigned accounts Monitor early usage and connectivity signalsand proactively address adoption risks Ensure customers understand coreworkflows, value drivers, and success criteria Handoff to AccountManagement Conduct formal handoff to Account Management once onboardingand activation criteria are met Document onboarding completion, usagebaselines, risks, and expansion signals Collaborate with AccountManagement on customers requiring extended onboarding or re-engagementCustomer Experience & Feedback Serve as the primary point of contact foronboarding-related questions and early adoption support Deliver ahigh-quality onboarding experience that meets or exceeds customersatisfaction targets Manage post-onboarding CSAT surveys and analyzefeedback Share onboarding insights with Account Management, Product, andRevOps teams Training Content &... For full info follow applicationlink. Equal Opportunity Employer of Minorities, Females, ProtectedVeterans, and Individual with Disabilities APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/7297118285C941CB

Created: 2026-02-06