Desktop Support - Onsite

Web cam Interview no c2c OnsiteFull time with benefits or long term hourly contract W2 only;. DAILY DUTIES / RESPONSIBILITIES: Key Duties Help Desk & Ticket Management Respond tand resolve help desk tickets related to: Respond tWired and wireless network issues Network account onboarding and offboarding via custom scripts Infrastructure-related incidents On-Call Support + Level 1 Support: On-call every 3 weeks for critical site support (Network outages) + Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites Infrastructure Projects + Assist in network rollouts, upgrades, and cleanup efforts + Participate in planning and execution of infrastructure improvements + Support documentation and inventory of network assets Administrative & Technical Expertise Provide support for Microsoft administrative tasks, including: + Entra ID (Azure AD) management + Group policy and user provisioning + Microsoft 365 administration Assist with server administration tasks, including: + Basic Windows Server maintenance + Monitoring and performance tuning + Patch management and updates REQUIRED SKILLS: + 5+ Years of experience with Microsoft Entra ID + 5+ Years of experience with Microsoft administration + 5+ Years of experience with Windows Server environments + 10+ Years of experience in troubleshooting skills in networking (wired AND wireless) + 5+ Years of experience in customer service PREFERRED SKILLS: + Experience with wiring closets + Experience with Ruckus switches + Experience with DeskprTicketing System + Experience with Active Directory, DNS, and Group Policy ADDITIONAL SKILLS: + Ability twork independently and collaboratively in a team setting + Excellent communication and documentation skills

Created: 2026-02-06