Service Dispatch Coordinator I

ESSENTIAL JOB FUNCTIONS:- Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)- Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.- Maintains the integrity of the work order system data.- Processes confidential information.- Maintains a complex filing system.- Prioritize work in order to successfully meet the needs of internal and external customers.- Develops process relative to the work control system.- Direct communication with branch employees regarding response times, work order updates, and job completion.- Direct communication with dispatch centralized team regarding NTL and NTLL customers.- Other duties as assigned. Who we are looking forEDUCATION and EXPERIENCE:- HS Diploma or GED Equivalent- 0-2 years experience with customer service and office administration necessary.- Strong customer service focus.- Excellent communication skills, both written and verbal.- Strong computer skills.- A cultivated attention to detail.- Strong Microsoft Excel abilities- Experience with facilities management.- Microsoft Office Suite training/experience, preferred- Customer work order interface experience, preferred- Personnel dispatch experience, preferred What we offerProvided they meet all eligibility requirement under the applicable plan documents, employees will be offered- Medical, dental, and vision coverage- Flexible spending accounts (FSA)- Health savings account (HSA)- Supplemental medical plans- Company-paid short- and long-term disability insurance- Company-paid basic life insurance and ADandD- Optional life and ADandD coverage- Optional spouse and dependent life insurance- Identity theft monitoring- Pet insurance- Company-paid Employee Assistance Program (EAP)- Tuition reimbursement- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:- 15 days of vacation per year- 11 paid holidays each calendar year (10 fixed, 1 floating)- Paid sick leave, per company policy- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Created: 2026-02-06