Police Dispatcher Supervisor (Johns Hopkins Public ...

DescriptionSpecific Duties and Responsibilities- Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.- Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.- Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.- Coordinate with the Director of Training to ensure all center training requirements are met.- Coordinate with the Director of Training to identify in-service training relevant to policy and procedure as well as professional development of center staff.- Conduct performance evaluations of assigned employees.- Review work to ensure compliance with MILES and NCIC requirements.- Coordinate with leadership to implement changes in dispatch procedures.- Supervise and evaluate subordinate personnel.- Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.- Communicate in a positive manner with center staff.- Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.- Perform the duties of JH Police dispatcher in the latter's absence.- Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.- Contact and direct Baltimore Police, Fire, and Paramedics as needed.- Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.- Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.- Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.- Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.- Maintain familiarity with the general geography of the communities served.- Participate in available professional development for center staff.- Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.- Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.- Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.- Perform administrative tasks necessary for the operation of the Communications Center.- Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.- Other duties as assigned.Requirement- Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.Specialized Certifications preferred- Criminal Justice Information System (CJIS) Terminal Operator Certification.- Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).- Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).- Emergency Telecommunicator Certification (ETC) through the National Academies of- Emergency Dispatch NAED).

Created: 2026-02-06