Director of Scholarships & Student Aid

Posting Details Position Information Position/Classification Title Chief Student Financial Aid Officer Working Title Director of Scholarships & Student Aid Position Number 611443 FLSA Exempt Appointment Type Permanent - Full Time Tenure Track No FTE 1 = 40 hours/week, 12 months If time limited, duration date Department Hiring Range EEO-1 Category Officials & Managers SOC Code 11-1011 - Chief Executives Position Overview Be an Eagle - Where Purpose Takes Flight Are you ready to make an impact? At North Carolina Central University ( (NCCU), we are more than an institutionu2014we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as u2018The City of Medicine,u2019 NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU .edu . Primary Function of Organizational Unit The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutionsu2019 other federal and non-federal programs of student financial assistance. Our population exceeds 7,900 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of over $100 million in student assistance. Primary Purpose of Position The Director of Scholarships and Student Aid manages financial aid processes and staff ensuring a strong commitment to customer service and problem solving. The Director is responsible for the overall administration of all financial aid programs and providing leadership and effective management to ensure compliance with federal, state, and institutional financial aid program policies and regulations for traditional and adult nontraditional degree programs. The Director of Scholarships and Student Aid will operate in a complex environment serving as the financial aid expert for the institution, engaging NCCUu2019s campus constituents in the vision for financial aid, garnering support, trust, confidence, and colleagueship. This includes implementing policy, managing staff while ensuring a high level of customer service, adhering to compliance demands, and providing support to the Associate VC for Enrollment Management in setting, measuring, and fulfilling the strategic direction and goals for the office Required Knowledge, Skills, and Abilities Key Knowledge, Skills, and Abilities: + Ability to build strategic and sustainable cross-organizational partnerships. + Demonstrated supervisory skills + Strong interpersonal skills and the ability to communicate effectively with a variety of individuals, including senior administrators, faculty, administrative staff and students. + Independent judgment and the ability to multi-task and manage multiple priorities without supervision. + Strong analytical skills and a demonstrated commitment to using data in problem-solving and decision-making. + Ability to work with diverse populations and foster collaborative relationships. Minimum Education/Experience + A bacheloru2019s degree in business administration, management, public administration, or a field directly related to the position. Masteru2019s degree in these fields is preferred. + 8 to 10 years of increasingly responsible leadership experience as Director of Financial Aid or Associate Director of Financial Aid. Experience at an academic health center or an institution with health professions programs requiring specialized accreditation is preferred. + 7-10 years of supervisory experience + Experience interpreting and implementing complex and changing federal and state financial aid regulations. + Experience managing complex financial aid programs, including creating strategic plans and developing and implementing policies and procedures. + Experience working with sophisticated and automated financial aid information systems. + Experience with the Ellucian Banner Financial Aid System is preferred. + Experience with federal Need Analysis and with awarding federal, state, and institutional funds. + Experience with preparing and compiling federal and state financial aid reports. + Expert knowledge of Title IV Federal Student Aid regulations and compliance. + Expertise with the U.S. Department of Education Systems (COD, SAIG, NSLDS, EdConnect) Licenses or Certification required by Statute or Regulation n/a Equal Opportunity Employer Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the Universityu2019s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy. Primary Responsibilities and Duties Function Program Supervision and Administration Describe the specific tasks and responsibilities related to the function. + Manage all financial aid and academic scholarship awarding, disbursement, and reporting and ensure that NCCU is in compliance with institutional policies and state/federal regulations. Establish best practices to ensure regulatory compliance. + Manage operations, allocate and monitor operating budgets and provide direction to staff members for the Office of Scholarships and Student Aid. + In collaboration with the Associate Vice Chancellor of Enrollment Management, develop and implement policies and strategies for awarding institutional need-based financial aid that best maximize the yield of new students and the retention of current students and increase net student income at the institution. + Provide oversight and management over all audit functions, both internal and external, related to financial aid and scholarships. Ensure that appropriate action plans are developed and implemented to address any audit findings and recommendations, and ensure compliance with all federal, state and university regulatory requirements, policies, and procedures. + Complete or assist Institutional Research in the completion of all reports related to student financial aid data for external sources. + Develop and execute financial aid education presentations on-campus and at secondary schools. Represent the financial aid office at all admissions events. + Participate as a speaker for campus events such as Eagle Preview, Eagle Scholars Day, SOAR Orientation, etc. + Represent the University at local, state, and regional financial aid functions in addition to serving as the University contact for media-related requests from the Office of Integrated Marketing and Communications. + Serve on University committees and task groups. Function Customer Service Describe the specific tasks and responsibilities related to the function. Address all concerns and issues from students, parents, and administrators pertaining to the core functions of financial aid and scholarships in a diplomatic and thoughtful manner Function Leadership and Collaboration Describe the specific tasks and responsibilities related to the function. + Maintain a high-performance environment through the leadership, hiring, supervision, training, and development of the financial aid office staff. + Foster a collaborative and positive environment that promotes access and openness among team members and responsiveness to internal and external constituents. + Serve on University committees and task groups. Function Strategic Planning Describe the specific tasks and responsibilities related to the function. Develop and recommend policies for financial aid and scholarships that support the mission and goals of the University which ensure compliance with state and federal regulations. Function Financial Program Monitoring and Management Describe the specific tasks and responsibilities related to the function. Create, manage, and submit all reports including but not limited to the Fiscal Operations Report and Application to Participate (FISAP), Cost of Attendance (COA), and the Program Participation Agreement (PPA). Function Communication and Teamwork Describe the specific tasks and responsibilities related to the function. Leverage the available technology to create efficiencies, improve communication, and ensure data integrity in the financial aid functional areas. Develop and execute communication plans with current and prospective students Foster a collaborative and positive environment that promotes access and openness among team members and responsiveness to internal and external constituents. Posting Detail Information Posting Number EPA03389P Open Date 08/20/2025 Date desired for closing or initial review Close Date Open Until Filled Yes Date Position Available 01/01/2026 Special Instructions to Applicants Applicant Documents Required Documents 1. Resume/CV 2. Cover Letter 3. Unofficial Transcripts (official required from selected candidate) 4. Letter of Recommendation 1 5. Letter of Recommendation 2 Optional Documents 1. DD-214 (Veterans Only) 2. NGB23A or NGB22/DD256 (National Guard Only) 3. Licenses and/or Certification required by Statute or Regulation Supplemental Questions Required fields are indicated with an asterisk (). 1. Describe your experience as a supervisor in a fast paced environment.(Open Ended Question) North Carolina Central University 1801 Fayetteville St. Durham, NC, 27707 Mainline: 919-530-6100 The Clery Act ( Privacy Policy Title IX ( u00a9 2025 North Carolina Central University To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at . Any data not saved will be lost. Click 'OK' to keep your session active.

Created: 2026-02-06