Quality Assurance Specialist I

This job was posted by : For moreinformation, please see: SUMMARYActively participate in troubleshooting issues, resolving problems, andupdating insurance software application and table information to meetstatutory or company requirements. Perform a variety of qualityassurance support functions related to the data entry, statisticalreview and reporting, paperwork review, and maintenance of insurancepolicies. Provide support for business and IT staff, as well as assistbusiness units in implementing solutions aimed at increasing theefficiency and effectiveness of their workflows and procedures.# DUTIES & RESPONSIBILITIES- Create test plans/scenarios and test new versions, full system releases, miscellaneous fixes, and updates for insurance software applications. Analyze testing discrepancies to determine the cause as well as the corrective action needed and follow through on the solution. Creatively use available tools to facilitate testing efficiencies.```{=html}```- Assist in the setup, configuration, testing, problem solving, documentation and general maintenance of the software applications as needed for quality assurance and integration testing.- Assist with troubleshooting ad-hoc production system issues as needed. Receive, review and test a variety of problems encountered by the users while using their software applications, referring unusual or difficult problems to the appropriate resource with required documentation.```{=html}```- Develop and maintain a good working knowledge of the core software applications in use by the company, the corresponding workflows as well as the companys business plans/goals, products, operating policies and procedures.- Utilize issue tracking software to submit, update and monitor problem requests.- Perform periodic statistical reviews and submit appropriate reports to external vendors.- Review internal project documentation and identify discrepancies or changes needed, if any.- Develop, maintain, and distribute vendor and independent company forms.- Development and on-going maintenance of company documentation regarding policies and procedures for testing and supporting the insurance software applications.- Review a variety of computer-generated reports, research questionable information, and distribute as appropriate to in-house staff or agents.- Participate in the development of new software products or product enhancements.- Ability to multi task and creatively use available tools to facilitate testing efficiencies.- Keep up-to-date on relevant trends and technical developments in the field.- Performs other duties or special projects as required or as assigned.SUPERVISION RECEIVEDModerate supervision is received from the Quality Assurance Manager.Supervision may also be received from Project Managers and/or othersenior staff members.

Created: 2026-02-06