Housekeeping Office Coordinator |Full-Time |$23.00-$30....
Hyatt Corporation - Baltimore, MD
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At Hyatt, we care for people so they can be their best.Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.We are looking for a dynamic and personable Housekeeping Office Coordinator to join our team. This highly visible role gives opportunity for professional conversation and has a direct impact on creating the guest experience.Why Choose Hyatt?At Hyatt, your success matters. We offer:Health Benefits: Medical, dental, and vision insurance starting after just 30 daysPerks & Discounts:Free and discounted room nightsFriends & family rates at Hyatt propertiesDiscounts on food and beverageExclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)Work-Life Balance: Paid time off, including new child leaveRetirement Support: 401(k) matching (up to 4%) and employee stock purchase planGrowth Opportunities: Tuition reimbursement and robust training programsEveryday Conveniences: Complimentary meals for employeesWhat You’ll Do:The Housekeeping Office Coordinator assists with all office duties of the housekeeping department such as payroll, ordering, etc. This position has a high level of guest phone contact. This person must demonstrate proficiency in Microsoft word and excel and have the ability to type 50-60 WPM. Excellent communication and organizational skills required.We're looking for a proactive and organized individual who thrives in a fast-paced environment to join our Housekeeping Team as the Housekeeping Coordinator. This dedicated team member will assist our Director of Housekeeping and Assistant Manager in coordinating the daily activities of our housekeeping department. As an integral part of the team, you'll play a vital role in ensuring smooth operations, excellent guest satisfaction, and a positive work environment.This position’s hourly rate range is $23.00-$30.00/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.Key Responsibilities:Assist in the coordination of daily housekeeping tasks, from dispatching requests, distributing supplies, tracking maintenance issues, and handling uniforms.Accurately bill housekeeping tasks and compile data for productivity reports.Maintain constant communication with supervisors and housepersons on the floor to keep the team aligned.Coordinate with outside laundry and dry-cleaning facilities for pick up and return of linens.Support the orientation and training of new housekeeping team members, maintaining high standards of service.Safeguard guest and team member safety by adhering to OSHA regulations and emergency procedures.Collaborate with Front Desk, Engineering, Sales, and other departments to ensure an exceptional guest experience.Conduct deep dives and analysis reporting related to the guest experience, not limited to: Tableau, Heat Map and HysatMust be able to adhere to project deadlines or ask for additional time to complete as neededStay calm and organized, even during stressful situations, to keep operations running seamlessly.Must be able to adhere to confidentiality within the department, which includes, but may be limited to colleague payAssist with scheduling, assignments, and the distribution of important information.Be an ambassador of the hotel, upselling services, providing information, and addressing any guest concerns with care and efficiency.QualificationsExcel at organization and have a self-starter attitude2-3 years of clerical, administrative, or office experience preferred.Minimum of 1 year of housekeeping experience in the hospitality industryAbility to keyboard 50 - 60 words per minute.Proficient in using different computer programs including Microsoft Office (Word, Excel, Outlook) and ability to learn new programsExperience in Opera and hotSOS are a plusA true desire to satisfy the needs of others in a fast-paced environmentStrong verbal and written communication skillsComfortable with routinely shifting business needsHigh degree of attention to detailWorking knowledge of general office equipmentMust be able to work a flexible schedule, including weekends and holidaysMust be exceptional at multitaskingWhy You’ll Love Working Here:Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you’ll not only build your career, you will also build a future.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Created: 2026-02-09