Avaya Engineer

Genesis10 is currently seeking a Sr. Avaya Engineer with our client in the financial industry located in Charlotte, NC, Kennesaw, GA, Chicago, IL, Chandler, AZ, Richmond, VA, Jersey City, NJ, and Jacksonville, FL. This is a 12+ month contract position. Responsibilities: Implement and program systems using approved engineering plans Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team Directly support business-initiated projects Direct and communicate with leadership on status of programs and open issues Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Session Manager, Avaya Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server Requirements: BA or BS in Telecommunications, Data Communications or Computer Science 8+ years Call Center experience 1-3 years of experience in LAN/WAN networking Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation Excellent customer service skills including reporting, organization, written and oral communication and task prioritization Experience in program communication and program management Communication skills PowerPoint, Visio, structured program updates Highly motivated and a self-directed individual Strong hands-on knowledge of Avaya ACM, Avaya Media Servers, Avaya System Manager, Avaya Session Manager, Avaya CMS Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis Knowledge of CTI, LAN/WAN communications, switches, and routers Knowledge of SIP, RTP/RTCP, H.323 codecs Experience with configuration and support experience in a complex multi-layered network environment Able to participate in cross-functional teams and work effectively in a geographically dispersed team Experience working under tight deadlines and high-pressure environment Excellent troubleshooting and analytical skills Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations Pay Range: $59.72-$67.72 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF and Illinois)

Created: 2026-02-09