Help Desk Technician Tier 1

JoinPeraton'smission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized bycutting-edgeC2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.We areseekinghighly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurancewhere reliability, security, and performance are paramount.Specifically, we are looking for a TS/SCIclearedHelp Desk Technician Tier 1 - Juniortosupport this missionat MacDill AFB, FLResponsibilities:AsaHelp Desk Technician Tier 1 - Junioryou will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:Performs initial diagnostic steps toidentifythe nature of the problem, following established scripts and procedures.Provides basic technicalassistanceand support for common hardware and software issues related to C2ISR systems.Assistsusers with account lockouts, password resets, and basic connectivity checks.Escalates complex or unresolved issues to higher-tier support personnel, providing clear and concise problem descriptions.Contributes tomaintainingthe help desk knowledge base by documentingfrequentlyasked questions and basic resolutions.Gathers information from users to accurately document reported issues and system behavior.Ensures adherence toestablishedhelp desk policies and procedures for incident logging and resolution.Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) - shift workUtilize the followingRole Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools;inventory and asset management systems; documentation templates for procedures and trouble logs.Required qualifications:Previousexperience asaHelp Desk Technician Tier 1or similar rolesupporting a DoD customer at the CCMDlevelMinimum of2years’experiencewith a BS/BA or0years’ experience with an MS/MAor6years’ experience withno degree.A current, active DoD security clearanceat the TS/SCI levelUS citizenship isrequiredDoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Basic / Ability to obtainDesiredQualifications:DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.Work Environment:On-site expectations: Full-time on-site presencerequiredfor equipment management and asset trackingTravel: May require occasional travel to CONUS and OCONUS sites forlogisticscoordination and facility assessments Why Join Us? Be part of a mission-critical team supportingour nation’s eliteand its mission partners in deliveringcutting-edgeC2ISR capabilitiesWork in a dynamic and collaborative environment supporting critical national security operationsManagecutting-edgecommunications and sensor systems that directlyimpactoperational readinessAccess to professional development opportunities and career growth within the intelligence and cybersecurity communityOpportunity to work with advanced tactical communications technologies and AISR systems #C2ISRPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Created: 2026-02-09