Bilingual Spanish Member Engagement Coordinator - ...

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.This employer will hire remote for the role from the following states only:AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WVSenture is a Teleperformance Company., As a Member Engagement Coordinator (MEC) at Senture, youâll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. Youâll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home., , , Quick facts:, , 2 weeks of paid, mandatory training: 100% attendance required., , , All equipment provided., , Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST., , Competitive benefits, PTO, growth, and development opportunities., , This position is fully remote, work from home., , Candidates must be bilingual in Spanish and English. (If you are not bilingual, please check out our other openings!), , Pay Rate: Base of $13.50 per hour, , , , Start at $13.50 per hour, with scheduled raises as you growâ”up to $15 per hour after two years., , Interested in earning more?? This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250., Responsibilities, , Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls., , Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations., , Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy., , Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations., , Adaptable: Adjust, reschedule, or cancel appointments as requested., , Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity., , Flexible: Be available to complete overtime when required based on business needs., , Be Part of a Team: Participate in peer side-by-side coaching as needed, , Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.

Created: 2026-02-09