Call Center Customer Service Representative

Our client, a leading organization in the pet pharmaceutical industry, is seeking a dedicated and compassionate Call Center Customer Service Representative to join their team. As a vital part of the Customer Support Department, you will support pet owners and veterinary professionals with professionalism and empathy. The ideal candidate will demonstrate excellent communication skills, adaptability, and a genuine love for animals, aligning successfully with the company's mission to provide exceptional care and service. Job Title: Call Center Customer Service Representative Location: Swedesboro, NJ Pay Range: $18-$20 depending on experience Shift: Training hours will be on-site 8.5 hour shifts that vary between 8am-6:30pm Once training is complete the schedule will be Monday to Friday 11:30am-8pm and 1 Saturday per month-Hybrid 2 days in the office (must include Wednesday) and 3 days remote What's the Job? + Deliver customer service with kindness, empathy, understanding, and patience + Efficiently navigate patient and prescriber profiles across systems + Adapt quickly to each customer interaction via inbound, outbound, email, SMS, chat, and mailed prescriptions + Work cohesively with team members across pharmacy and fulfillment facilities + Maintain a positive and professional attitude while prioritizing pet patients and customers What's Needed? + Ability to acquire or hold a valid New Jersey Pharmacy Technician License + Experience (1 year minimum) in customer service and call center roles + Strong attention to detail and adherence to procedures + Computer proficiency, including navigating the internet and basic software + Excellent communication skills, with bilingual ability in Spanish preferred What's in it for me? + Paid in-classroom training to prepare you for success + Opportunities to work in a dynamic, supportive environment + Engage in meaningful work supporting pet health and well-being + Collaborate with a diverse and inclusive team + Potential for career growth within the organization Upon completion of waiting period, associates are eligible for: + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. _ManpowerGroupu00ae (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands u2013_ _Manpower, Experis, Talent Solutions, and Jefferson Wells_ _u2013_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Created: 2026-02-09