Patient Financial Services Director

This position is incentive eligible. Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Patient Financial Services Director with Parallon at Memorial Medical Center, you can be a part of an organization that is devoted to giving back Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits ( _Note: Eligibility for benefits may vary by location._ Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Patient Financial Services Director to help us reach our goals. Unlock your potential Job Summary and Qualifications As the Patient Financial Services Director, you are responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and will serve as the on-site liaison between the facility and Parallon Client Relations or the SSC. You will integrate the departmentsu2019 services with the hospitalu2019s clinical and ancillary teams, implement policies and procedures that guide or support service levels, assess and improve department performance, and ensure orientation and continuing education of departmental staff. What you will do in this role: + Maintain and promote good customer relations with facility management,physiciansand physician office staff + Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challengesincludingupfront collections protocols, capturingaccurateinformation,timelyregistration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more + Review Patient Access performance to ensure timeliness, accuracy,complianceand standards fulfillment as defined in Service Level Agreements + Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g.Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.) + Inform staff of relevant changes and developments in payer requirements + Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salaryadjustmentand personnel action whereappropriate toFacility leadership + Identify and implement process improvements to lower costs and improve services to facility customers What qualifications you will need: + Bacheloru2019s degree in Business or related field required. Degree requirement may be substituted by current enrollment in a bachelor's degree program or equivalent work experience with CEO approval + Minimum 5 yearsu2019 healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the Worldu2019s Most Ethical Companiesu00ae by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Created: 2026-02-09