Medical Support Assistant (Advanced)

Summary This position is in the Care in the Community (CITC) Department of the Louis A. Johnson VA Medical Center, Clarksburg, West Virginia. Advanced Medical Support Assistant (MSA's) CITC, are responsible for assistance to Veterans providing a smooth process for the management of his/her Non-VA medical appointments. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional The Advance MSA CITC performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Non-VA Purchased Care unit. S/he receives Non-VA Care consults via electronic notification, after approval by the CITC clinician. The Advanced MSA then coordinates timely care for the Veteran based on the priority indicated on the consult. This requires knowledge of medical conditions and terminology. The Advanced MSA contacts Non-VA provider to schedule appointment; obtains necessary documentation needed for the Non-VA provider; coordinates with other service lines in order to obtain necessary information for Non-VA provider. Schedules appointment for veteran; follow-up after appointment to ensure attendance, and check-up for additional procedures; manages appointments in Vista (no shows, cancellations, rescheduled appointments); informs providers in any change to patient's Non-VA medical appointment; Ensures medical documentation is received from Non-VA provider; manages workload on spreadsheets; prepares medical documentation for scanning into Veteran's electronic medical record; organizes material for the Lead MSA, CITC case managers, and/or CITC RN Manager. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more CITC clinical teams. S/he must assist with access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other community healthcare providers as conflicts with staffing and/or coverage occurs. Incumbent can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Advanced MSA participates in team led huddles and/or team meetings where patient care planning and management occur, except during staff shortages for coverage. Advanced MSA's will be fluent with Veterans Choice program. S/he will be able to triage calls and direct patients accordingly on their eligibility for the program, and the process for attaining an appointment through the program. This requires strong working and navigational knowledge of the DOMA Technologies medical records portal. Advanced MSA's move seamlessly between DOMA, CPRS, and VistA. Daily review of active/pending consults, Veteran's Choice List (VCL) / Electronic Wait List (EWL) and individually maintained recall spreadsheet for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning the documents according to national guidelines. Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Incumbent must be able to interpret and communicate requirements of CITC Scheduling Directives and complete accurate scheduling responsibilities. Schedules appointments and utilize the VCL/EWL accurately in a timely manner. All appointments will be made with the patient's input via phone. This may require a high level of coordination to avoid patients having to make multiple trips to community providers. The Advanced MSA must also be able to direct patients the appropriate voucher examiners for authorizations and claims. Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Incumbent must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans' entitlements and VA benefits, priorities for care, access to care, and advanced clinic access. Work Schedule: Monday - Friday; 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 24015-F Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g. June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the

Created: 2026-02-09