Program Manager

CWE and the VBOC of New England are dedicated to being the most trustedand impactful resource for veteran entrepreneurs in the region. As theProgram Manager, you will be the primary point of contact for ourclients, conducting intake sessions, answering basic business inquiries,and referring them to the appropriate programs and resources that meettheir needs. This position supports CWE?s regional operations, whichservice New England, and addresses the specific requirements of the VBOCof New England. In this role, your focus will be on building strongclient relationships and ensuring a meaningful experience for theveterans we serve throughout their journey. You will collaborate withthe Direct Services team on client management and administration,successful program development and delivery, and data entry. LocationThis is a hybrid position, with work to be conducted on-site as neededand on request. Essential Duties Client Service Leads programming,outreach, and client support remotely and where required, in person.This includes: Facilitating Boots to Business (B2B) and B2B Reboottrainings in collaboration with SBA, DOD TAP offices, and resourcepartners. Providing one-on-one business startup advising to veterans,service members, and military spouses. Planning and delivering follow-ontraining such as Build Your Profile for Government Contracting, From Whyto How: Business Plan Development, and Growth Plan Cohorts. Provideintake and regular service for clients: listen to their needs; triageand recommend appropriate support Offer guidance and up-to-dateinformation to clients through direct consultations, referrals to VBOCconsultants, and access to CWE programs, certification, and procurementopportunities. Maintain client relationships by following up withclients about their needs and progress and informing them of upcomingprograms Data Management, Reporting and Client Insights Support therollout, and piloting of client surveys, feedback tools, and needsassessments in collaboration with the Impact & Learning (I&L) team,providing feedback on usability and effectiveness Ensure data entered inNeoserra and Salesforce is complete, consistent, and aligned with datacollection protocols, while managing these client data tools to collect,enter, and validate client and program data for accuracy Identify trendsand patterns in client feedback, sharing observations and client storiesduring reflection sessions and quarterly reviews to inform internallearning efforts and program improvements. Collaborate with the Impact &Learning team to connect field insights to analysis, and ensure qualityreporting of client activity, including timely documentation submissionswith consultants. Monitor and evaluate program impact using CWE and SBAperformance metrics. Coordinate reporting and deliverables with theDirector to support compliance and program success. Support ongoingneeds across CWE related to reports and meetings with funders, as wellas client impact surveys and needs assessments. Plan & SupportProgramming In partnership with the Direct Service team, plan and staffprograms Monitor class and consultation activity to ensure high-qualityservice delivery, serving as a point person for the administration ofprograms Host or attend 1 to 4 in-person activities each quarter, whilecollaborating with the VBOC Director to determine to determine the exactnumber needed for each quarter. Outreach & Marketing -create and managecommunication and marketing material to expand outreach and increaseclient base and utilize VBOC social media channels. Qualifications:Bachelor's degree or one to two years related experience or equivalentcombination of education and experience Read and interpret documents asassigned. Write routine reports and correspondence. Speak effectivelybefore groups of clients or employees. Computer Skills: MS Suite, CRMand video conferencing s ftware

Created: 2026-02-09