Administrative Support Assistant 2

Administrative Support Assistant 2 Print ( Apply ufeff Administrative Support Assistant 2 Salary $35,963.20 - $52,353.60 Annually Location Des Moines - 50310 - Polk County, IA Job Type Full-time Job Number 26-02041 Agency 400 Health & Human Services - Community Access Eligibility Division Health and Human Services - Community Access Eligibility Opening Date 02/06/2026 Closing Date 2/16/2026 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Melissa Nation - + Description + Questions Job Description The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determination is seeking an Administrative Support Assistant 2 to join our team Are you organized, detail-oriented, and passionate about helping others? The Iowa Department of Health & Human Services (HHS) is looking for anEligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in ourPolk County office Monday u2013 Friday from 8 am u2013 4:30 pm. This role is perfect for someone who enjoys variety, teamwork, and making a difference in their community. Note: New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually. What Youu2019ll Do u2022 Keep ouroffice running smoothly by coordinating operations and managing supplies. u2022 Providefriendly, professional assistance to customers and staffu2014both in person and over the phone. u2022 Handle important documents:scanning, indexing, uploading, and distributing mail and correspondence. u2022Support team members with administrative tasks and step in as backup when needed. u2022 Stay informed onpolicies and procedures through training and meetings. What Weu2019re Looking For u2022 Strongorganizational skills and attention to detail. u2022 Ability toprioritize tasks and meet deadlines in a fast-paced environment. u2022 Excellentcommunication and customer service skills. u2022Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows. u2022Dependable attendance and commitment to confidentiality. u2022Occasional travel to assist other offices. Why Join Us? u2022Meaningful Work: Help connect Iowans to vital health and human services. u2022Work-Life Balance: Enjoy a predictable Mondayu2013Friday schedule. u2022Growth Opportunities: Access to training and development programs. u2022Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more See below for more information. Ready to make an impact? Apply today and become part of a team that cares about Iowau2019s communities Benefits Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth: + Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage + Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). + Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). + Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. + Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. + Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. + Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. For additional information on benefits click here . Click here to see how we compare with other employers or offers by using our Total Compensation Calculator. Background Checks Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer HHS values those with u201clived experienceu201d and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired u2013 Relay Iowa 1-800-735-2942 TDD). E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employeesu2019 rights to work without being required to join a labor organization. For more information, please visit . Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: + One year of full-time work experience in general office, clerical, data entry/processing, or related work. + A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. + Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1. For more information click on thislink to view the job description ( Additional Qualification Requirements Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination. 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree. + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. u00a7611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. u00a7611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. u00a7611 et seq 03 Do you have one year of full-time work experience in clerical or a closely related work area? + Yes + No 04 How many months of COMBINED post high school course work in an accredited secretarial, business, or closely related curriculum AND full-time clerical work experience do you have? + No full-time clerical work experience and specified education to a combined total of less than six months + Six months to less than one year of the combined clerical work experience AND specified education + One year or more of the combined full-time clerical work experience and specified education 05 Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1? + I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1 + I am NOT a current permanent State of Iowa executive branch employee + I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1 06 How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year 07 How many years of full-time work experience do you have with in-person customer service in an office environment? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year 08 How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year 09 How many years of full-time work experience with handling confidential information or records? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year 10 How many years of full-time work experience do you have utilizing computer systems, navigating multiple computer screens, uploading and retrieving documents and documenting information electronically? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year 11 How many years of full-time work experience do you have utilizing email to conduct/complete company business? + Five or more years + Four to less than five years + Three to less than four years + Two to less than three years + One to less than two years + Less than one year Required Question Employer State of Iowa Agency 400 Health & Human Services - Community Access Eligibility Address Lucas State Office Building 321 E. 12th Street Des Moines, Iowa, 50319 Website Apply Please verify your email addressVerify Email

Created: 2026-02-09