HR Representative u2013 Shared Services

Job DescriptionTitle:u00a0HR Representative -- Shared ServicesPosition OverviewThe HR Representative provides end-to-end HR support through phone, email, case management, audits, and HR system transactions, with a strong focus onu00a0first-contact resolutionu00a0and adherence to establishedu00a0Service Level Agreements (SLAs). This role partners closely with employees, managers, HR Business Partners, and Centers of Excellence to deliver timely, compliant, and customer-focused HR services.The HR Representative gathers and analyzes information related to employee inquiries, interprets policies and employment laws, and determines appropriate actions based on facts, precedent, and best practices. This role ensures confidentiality and compliance across all interactions in alignment with company standards and applicable regulations.The teams supported include U.S. vendors, applicants, candidates, current and former employees, retirees, managers, HR Business Partners, and internal departments.Key ResponsibilitiesHR Services & Administration- Develop and maintain strong working knowledge of HR Shared Services operations, processes, systems, policies, and employment laws.- Prioritize workload effectively to meet service level commitments and business needs.- Provide guidance and support related to onboarding, performance management, HR systems, timekeeping, and company policies.- Deliver clear, professional communication to employees, managers, HRBPs, and internal partners at all levels.- Demonstrate empathy, discretion, and professionalism to support positive employee experiences.- Ensure consistent and fair application of HR policies while maintaining legal compliance.- Resolve HR inquiries with a continuous improvement mindset, identifying opportunities to streamline processes and enhance service delivery.- Maintain accurate and timely data across HR systems including HR Cloud, Kronos, Careers, OnBase, and Guardian.- Execute and analyze audit reports, partner with stakeholders to resolve discrepancies, and ensure data integrity.- Provide additional support to HR field teams as needed.HR Tools & Service Levels- Respond to phone calls, emails, instant messages, and HR cases in alignment with defined SLAs.- Document all interactions accurately within the HR case management system and escalate issues as appropriate.- Review, triage, and resolve assigned cases within required turnaround times.- Support and promote self-service by guiding employees and managers on available tools and resources.- Utilize platforms such as SharePoint and Kaleidoscope to locate information and coach users on effective resource pliance & Risk Management- Review and validate all Form I-9s for accuracy and ensure completion within USCIS timelines.- Coordinate corrections and follow escalation protocols when compliance issues arise.- Ensure E-Verify submissions are completed within required timeframes and manage Tentative Non-Confirmations through resolution.- Maintain strict confidentiality when handling sensitive employee data.- Provide employee file documentation to Legal, Loss Prevention, and Employee Relations as needed to support investigations.Work ScheduleHR Shared Services operatesu00a0Monday--Friday, 8:30 a.m. -- 5:00 p.m. EST.Flexibility within these hours is required to support business needs.Position RequirementsEducationRequired:- Bachelor's degree from an accredited institutionPreferred:Bac

Created: 2026-02-09