IT Vendor & Contract Management Specialist

Position SummaryPosition SummaryThis position partners closely with the Director of the IT & Digital Vendor Management Office (VMO) to deliver operational support across the global IT vendor portfolio exceeding $250 million annually, spanning 250+ vendors and 650+ purchase orders. This position will collaborate with internal stakeholders and external vendors to ensure accountability for enterprise-wide vendor governance and IT procurement policy enforcement.Scope/Supervision and InteractionThis position does not have direct reportsReports directly to the Director, IT & Digital VMOWorks collaboratively with Legal, Supply Chain, Cybersecurity, Finance, and IT leadershipResponsibilitiesEssential FunctionsVendor Management & GovernanceSupport development and maintenance of IT vendor management, processes, guides, and standards aligned with corporate objectives and IT Procurement policies.Execute vendor segmentation and lifecycle tasks (selection support, onboarding coordination, performance monitoring, renewals prep, and exit activities) under established governance.Conduct Make vs Buy analysis; prepare business cases and recommendations for leadership review.Coordinate vendor governance forums (agenda, materials, minutes, action tracking); ensure decisions and actions are documented and executed.Contract Lifecycle & Complex Negotiation SupportAdminister the contract lifecycle for IT agreements (MSAs, SOWs, SaaS/cloud subscriptions, NDAs, leases, purchase agreements, assignments/novations, TSAs) including redline coordination and terms discussions with the vendors and key stakeholders. ELead and support IT negotiations for vendor contracts and resolve complex commercial disputes. Experience leading complex Master Service Agreement (MSA) negotiations within IT is critical to this VMO role.Work with Procurement to oversee the Request for Quote / Request for Proposal on IT projects.Vendor Performance Management & ScorecardsBuild and maintain vendor scorecards and dashboards (KPIs, SLAs, compliance, strategic alignment); ensure data quality and timely refresh.Analyze performance trends and root causes; recommend corrective actions and continuous improvement initiatives.Facilitate regular business reviews with vendors by preparing materials, documenting outcomes, and tracking follow-through.Vendor Risk & Compliance ExecutionSupport the enterprise-wide IT vendor risk management framework, including cybersecurity risk assessments, regulatory compliance (SOC, GDPR, etc), and financial risk mitigation.Support vendor-initiated audits of our IT systems and software usage, managing responses, negotiations, remediation plans, and minimizing financial and operational exposure.Collaborate with internal audit, compliance, and cybersecurity teams to prepare for and respond to external audits and regulatory inquiries.License ManagementSupport implementation and continuous improvement of SAM tools, data integrations, and processes; produce compliance and optimization reports.Coordinate with IT, Finance, Procurement and the VMO License Manager to align licensing actions with contract terms and renewals.Outsourced Services ManagementMonitor outsourced provider performance against SLAs/KPIs; maintain dashboards and issue logs.Coordinate remediation plans with vendors and internal stakeholders; track cost, quality, and risk metrics.Support alignment of outsourced services with IT strategy by preparing analyses and recommendations for process improvements.Financial Stewardship & Cost OptimizationAnalyze IT vendor spend, delivering year over year cost-savings and optimizing contract terms to reduce total cost of ownership without compromising quality or innovation.Track realized savings and value against baselin

Created: 2026-02-09