Technical Product Engineer, TPF Production Support

How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart ofeverything we do and guides our every action. We strive to welcome and care forall our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities,and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our Delta people. Weu2019re committed to fostering innovation, and weu2019re excited to invite you to bepart of our journey as we shape the future of technology at the worldu2019s bestairline Our Mainframe, DRN & TPF Shared ServicesTeam is hiring The mission team isto advance the business objectives of the airline by evolving the TPF platformto be more open, flexible, and accessible by exposing functionality and datawith contemporary tools and technology, while maximizing the value of the TPFshared services organization, processes, and engagement model with the TPF teamsin the various domain areas. Do you want to join this team and leverage your technicalproduct expertise? Keep climbing with us aswe commit to enhance customerexperiences and our financial technology systems. Responsibilities include but not limited to: + Leading the technical scrum team and implementing front ends associated withthe technical designs for product/project teams + Leading technical efforts in the scrum team, including continuous quality inour delivery + Ensuring the team develops implementations with quality measuring via cleanpipelines, and 90%+ coverage + Transforming business requirements into application architectures + Determining feasibility & scalability of solutions, interacting withbusiness and product owners in order to define technical solutions for customerproblems + Production issue triage, management, and prevention as needed + Technical definition and implementation for analytics, error logging/tracking,and other key functional customer interactions on + UI Design reviews for feasibility, tech design, and impact analysis + Develop sustainable, accessibility compliant solutions + Long term technical debt resolutions, debt prevention & code reviews + Analysis and implementation of Performance/Stability/Reliability/Architectureinitiatives + Research & Development of POCs & innovative new ideas for customerinteractions with Delta + Assisting in defining alternate solutions for the business problems andproviding estimates for potential new workstreams + Creating a learning culture by establishing, sharing, and enforcing bestpractices and lessons learned What you need to succeed (minimum qualifications) + Bachelor's Degree with 2+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training + Prior experience working with Airline and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate. + Hands on experience as a Business Analyst and writing Business Requirements. + Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills + Ability to create detailed, well-written documentation for a variety of audiences + Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers + Strong communication, relationship management and influencing skills needed to work in partnership with internal teams + Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner + 1st tier production triage/maintenance for Severity 3-5 defects. + Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing + Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team + High level of motivation, drive and confidence to step outside comfort zones when placed in new environment. + Ability to multi-task, and be detail oriented + Ability to quickly adapt to new tools and evolving technologies. + Consistently prioritizes safety and security of self, others, and personal data. + Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high school equivalency. + Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) + Excellentwritten, oral and communication skills + DevOps experience including the use of Enterprise Agile planning solutions,Agility, AI or similar + Experience working with diverse teams located in various countries + Experience working in legacy airline systems, like TPF an added plus + Must be able to prioritize work on multiple project teams, with the overallgoal of satisfying all deployment needs and effectively supporting diverse clients. + Knowledge of the Agile development methodologies and corresponding tools (ex.VersionOne) + What will give you a competitive edge (preferred qualifications) + Project Management experience and previous airline business experience ispreferred Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values u2013 Care, Integrity, Resilience and Servant Leadership u2013 every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary, industry-leading proufb01t sharing program, and performance incentives + 401(k) with generous company contributions up to 9% + New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 u2013 March 31) + In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period + 10 paid holidays per calendar year + Birthing parents are eligible for 12-weeks of paid maternity/parental leave + Non-birthing parents are eligible for 2-weeks of paid parental leave + Comprehensive health beneufb01ts including medical, dental, vision, short/long term disability and life insurance beneufb01ts + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages + Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + Domestic and International space-available flight privileges for employees and eligible family members + Career development programs to achieve your long-term career goals + World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint + Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies + Recognition rewards and awards through the platform Unstoppable Together + Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcareDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Deltau2019s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Created: 2026-03-07