Service Engineer - Avionics, PSO, Amazon Prime Air

DescriptionHere at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, andu2014most importantlyu2014safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that We are delivering to customers and are excited for whatu2019s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team u2028Check out more information about Prime Air on the About Amazon blog: Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Avionics Service Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This position is accountable for maintaining exceptional technical reliability across drone operations through close collaboration with design engineering teams and driving continuous improvement cycles in drone system architecture. Working in partnership with drone operations and cross-functional engineering teams, you will deliver engineering analysis and solutions that enhance system reliability and performance. The ideal candidate will use data-driven insights to identify improvement opportunities and lead their implementation. As a key member of the PSO team, this avionics hardware engineer will drive hardware and software design initiatives, improve manufacturability, conduct failure analysis, and enable scalability. The role demands hands-on involvement with proven troubleshooting expertise, innovation within design constraints, and rapid execution. You will leverage operational data and customer feedback to champion system enhancements and resolve field-discovered engineering challenges. Cross-functional engineering competencies (mechanical, electrical, and software development fundamentals) are required, along with excellent technical communication and documentation capabilities. Success in this role depends on your ability to distill complex system functions into clear insights and communicate effectively with stakeholders across all organizational levels. This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazonu2019s ability to apply for and obtain an export control license on your behalf.Basic Qualifications- Bachelor's degree in mechanical engineering or equivalent - 5+ years of working in mechanical engineering or equivalent experience - Experience in the design of complex mechanical products and equipment at volume - Experience with hardware/software integration and real-time systems - Experience in hardware design - Experience troubleshooting issues and root cause analysisPreferred Qualifications- Knowledge of SolidWorks simulation or Ansys Finite Element analysis tools - Experience with prototyping and implementation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Seattle - 117,300.00 - 160,000.00 USD annually

Created: 2026-02-09