Manager, HR Digital

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Manager, HR Digital to join our Talent & Culture organization.Responsibilities:Lead configuration and enhancement of ServiceNow HRSD module, including case management, onboarding/offboarding, and document workflowsManage security group assignments and access provisioning across development, test, stage, and production environments; troubleshoot and resolve platform issues, including DocuSign and OpenText integration failures, and coordinate with IT and vendor teams as neededDesign and maintain custom tables, activity sets, and task triggers to support HR processes; develop logic-based workflows for notifications, provisioning profiles, and document routing to streamline HR operationsServe as project lead for ServiceNow modernization initiatives, including lifecycle events and HR case management upgrades; coordinate with cross-functional teams (HR COEs, IT, Procurement, Vendor Management) to gather requirements, align priorities, and deliver enhancements; facilitate workshops, deep dives, and stakeholder surveys to assess adoption, gather feedback, and identify improvement opportunitiesStandardize and maintain technical documentation for ServiceNow workflows, integrations, and scheduled jobs to support transparency and knowledge sharingEnsure compliance with governance standards and participate in platform strategy discussions and roadmap planningAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environmentQualifications:Minimum five years of recent experience in process engineering or HR systems, with minimum two years focused on ServiceNow HRSDBachelor's degree from an accredited college or university in information systems, HR Technology, or related fieldStrong understanding of HR operations, case management, and employee lifecycle processes; ability to translate business processes into functional specifications and user storiesExperience managing platform access, integrations, and workflow logic; ability to lead UAT cycles, develop test plans/scripts, and ensure quality assurance of deliverables; experience identifying and executing opportunities to automate manual processes to improve efficiency and reduce errorsFamiliarity with Agile methodologies, sprint planning, backlog grooming, and stakeholder demos preferred; competence in compiling stakeholder data into meaningful reports and dashboards preferredProven ability to lead cross-functional projects in a fast-paced environment; excellent communication and stakeholder management skillsApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG LLP and its affiliates and subsidiaries (

Created: 2026-02-09