Global Account Director

Global Account Director Company: Citeline Location: Remote, United States Date Posted: Feb 5, 2026 Employment Type: Full Time Job ID: R-1688 Description About Norstella: Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle u2014 from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: u00b7 Accelerate the drug development cycle u00b7 Assess competition and bring the right drugs to market u00b7 Make data driven commercial and financial decisions u00b7 Match and recruit patients for clinical trials u00b7 Identify and address barriers to therapies u00b7 Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstellau2019s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. About Citeline: Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worldu2019s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient. The Role: Global Account Director As Global Account Director, you will grow and maintain an existing client base of Biopharma accounts through renewal and expansion of long-term partnerships. Youu2019ll serve as a trusted advisor for key leaders and identify how Citelineu2019s solutions will support each client with achieving their business priorities. Responsibilities: u2022 Be accountable to achieve and exceed the agreed quarterly and annual sales targets as set forth by the business u2022 As an expert of your clients, you will be responsible for understanding every facet of a clientu2019s business including organizational structure, performance, business strategy and key leadership u2022 Execute against a comprehensive account and territory plan to drive high retention rates, renewal uplift, and new bookings within relevant whitespace u2022 Proactively identify and capture opportunities or address risks at strategic and tactical levels u2022 Demonstrate deep knowledge of your client base to align product offerings and packages with client needs u2022 Full cycle of planning execution, collaborating with support teams internally (SDRu2019s, Client Success, Solution Consulting and Consulting & Analytics) to drive success u2022 Partner with Citelineu2019s Product management & Client Success teams to share feedback from client interactions and strive for continuous improvements in Citelineu2019s offering to Biopharma companies. u2022 Utilize SFDC to document all sales activities and provide accurate and up-to-date sales pipeline reports and forecasts on a weekly basis u2022 Ad hoc duties as assigned (All Responsibilities need to end with this bullet) Qualifications: u2022 At least 5+ years of experience in similar roles preferred u2022 Account Leadership Experience: A proven track record expanding business with clients by engaging key stakeholders to understand their needs and provide value u2022 Strategic Perspective: You approach each interaction from a strategic point of view and create account plans to ensure alignment across internal teams, identifying risks and opportunities as they emerge to build and maintain effective relationships u2022 Contracting Skills: Youu2019ve led contract negotiations in rapidly changing environments by proactively identifying risks and opportunities within each account u2022 Knowledge of the Pharmaceutical Industry: Youu2019re able to demonstrate deep knowledge of the pharmaceutical industry and speak the language of life sciences clients when communicating about the strategic value of Citelineu2019s solutions. u2022 Consultative Sales Skills: You have proven consultative sales skills, including competitive market research, lead generation, prospecting, business development and closing sales u2022 Collaboration: You have worked in a collaborative environment and thrive by partnering internally as well as with clients/prospects u2022 High Close Ratios: You have strong presentation, communication, negotiation, objection handling skills leading to high close ratios u2022 A desire to be the best in the teamu2026while supporting your fellow team members, to be their best Travel: up to 50% travel Location: Remote US Our Guiding Principles for success at Norstella: 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning Benefits: u2022 Medical and Prescription Drug Benefits u2022 Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) u2022 Dental & Vision Benefits u2022 Basic Life and AD&D Benefits u2022 401k Retirement Plan with Company Match u2022 Company Paid Short & Long-Term Disability u2022 Paid Parental Leave u2022 Paid Time Off & Company Holidays _The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic_ _information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, weu2019re just as excited about you._ _All legitimate roles with Norstella will be posted on Norstellau2019s job board which is located at /careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Created: 2026-02-09