Assistant Portfolio Director

Company Overview: Allied Universalu00ae, North Americau2019s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. The Assistant Portfolio Director u2013 Training and Compliance is designated as a senior management level professional responsible for developing and maintaining all training, compliance, and safety programs across the client portfolio. This person is an internal and external point of contact for healthcare security training, compliance, and safety knowledge and expertise. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: These duties are necessary to meet the minimum requirements of the position. Other duties may be assigned. Training Program Management: u2022 Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations (NEO), certification training, or other training support needs for the portfolio. u2022 Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs. u2022 Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and compliance with regulatory standards. u2022 Develop and maintain the portfolio security training and training folder program. u2022 Establish contract-required training and screening elements for security personnel and ensure they have been met and maintained across all client sites. u2022 Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates. u2022 Conduct validation audits of employee specific training folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies. u2022 Execute all training aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager. u2022 Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or independently, for both client and AUS personnel. u2022 Maintain subject matter expertise in applicable security related topics. u2022 Provide subject matter expertise in the development of client policies and procedures related to the security program. u2022 Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBRu2019s) and provide subject matter expertise or report on the status of training programs. Compliance Oversight: u2022 Maintain constant awareness of changing regulatory requirements or standards and coordinate necessary revisions to the corresponding portfolio programs. u2022 Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security compliance programs. u2022 Develop and maintain the portfolio compliance and compliance folder programs. u2022 Conduct validation audits of employee specific compliance folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies. u2022 Execute all compliance aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager. u2022 Provide guidance on the procurement and maintenance of all security personnel equipment, inclusive of Personal Protective Equipment (PPE), to ensure compliance with industry and regulatory standards. u2022 Inspect security personnel to ensure compliance with uniform and equipment standards and contractual requirements. u2022 Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBRu2019s) and provide subject matter expertise or report on the status of compliance programs. u2022 Ensure all portfolio account management personnel comply with all applicable client policies, procedures, regulations, and guidelines. u2022 Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks. Safety and Risk Management: u2022 Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security safety programs. u2022 Establish and maintain the portfolio Job Safety Analysis (JSA) and safety program standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates. u2022 Facilitate root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses, use of force incidents, vehicle accident incidents, and any other adverse events and provide subject matter expertise. u2022 Track and trend RCA data and establish actionable initiatives within the portfolio safety program to drive positive change and enforce a culture of safety. u2022 Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBRu2019s) and provide subject matter expertise or report on the status of safety programs. u2022 Conduct or provide expert guidance on assessments including but not limited to the annual security survey and risk assessment, the annual workplace violence survey and risk assessment, security technology assessments, threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments. u2022 While on site, respond to and manage, as needed, critical and non-critical incidents including but not limited to fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments, hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with calm urgency, providing direction and guidance to security personnel and client stakeholders. Leadership and Team Support: u2022 Executes program directives given by the Portfolio Director. u2022 Perform the duties of the Assistant Portfolio Director u2013 Operations, Portfolio Manager, Account Manager or Assistant Account Manager as needed or additional duties as assigned by the Portfolio Director. u2022 Provide feedback and recommendations to the Portfolio Managers for Account Manager candidate selection at their assigned client sites. u2022 Act as the direct senior level management contact for the Portfolio Manager, Account Manager, Assistant Account Manager, Supervisors and/or Security Professionals for all matters pertaining to the portfolio training and compliance programs. u2022 Act as a second level up management contact for the local, service area or network client leadership. u2022 Identify and correct any account management training and compliance issues occurring or provide guidance to the Portfolio Manager regarding these issues. Page 3 of 7 u2022 Consult, educate, and provide recommendations to the Portfolio Managers by utilizing their training and compliance expertise and experience. u2022 Support the coaching, counseling, recognition, and discipline of account management personnel. u2022 Provide recommendations to the Portfolio Director, as needed or requested, for coaching, counseling, recognition, and discipline of the Portfolio Manager. u2022 Provide recommendations to the Portfolio Director for completion of Portfolio Manager annual performance evaluations. u2022 Support the Assistant Portfolio Director u2013 Operations in the mentoring of the Portfolio Managers, Account Managers and Assistant Account Managers for professional development and succession planning. u2022 Participate in virtual meetings with Portfolio Managers and/or account management personnel to build, cultivate, and lead a cohesive team of security leaders, driving client and AUS initiatives and sharing industry best practices. Client and Stakeholder Engagement: u2022 Attend and/or facilitate client and AUS meetings, including but not limited to weekly portfolio management meetings, monthly AUS Workplace Violence taskforce meetings, or others as assigned by the Portfolio Director. u2022 Actively participate in industry-specific professional organizations such as complete International Association for Healthcare Security and Safety, Inc. (IAHSS). u2022 Within reason, and without detriment to the assigned client, provide guidance to other healthcare accounts when requested. u2022 Participate in regulatory surveys as needed in support of the Portfolio Manager or Account Manager or as requested by the client, acting as a secondary security representative. u2022 Provide 24/hour response to the assigned client sites as needed, acting as a tertiary contact for emergencies and escalations. u2022 Support the development of and provide guidance for the successful completion of client site service improvement plans (SIPu2019s). Operational Support: u2022 Conduct routine or event driven visits of all portfolio client sites. u2022 Audit security logs prepared by Portfolio Managers and/or Account Managers and compile data/information for communication to client and/or AUS leadership teams or committees. u2022 Testify in court or legal proceedings as required, providing accurate and objective accounts of incidents, investigations, and security operations. u2022 Model a culture that upholds the Mission, Vision, and Values of AUS and Adventist Health. u2022 Drive the delivery of department goals and objectives across the portfolio. u2022 Maintain confidentiality of all employee information and data. BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required for this position. Formal Education and Experience Required: u2022 Must possess one or more of the following: o Bacheloru2019s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, including one (1) year managing training, compliance, or safety functions. o Associateu2019s degree in criminal justice, business, or a related field with five (5) years of management experience in a high-volume workforce environment or service industry, including two (2) years managing training, compliance, or safety functions. o High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry, including three (3) years managing training, compliance, or safety functions. Licenses, Training, and Certifications Required: u2022 Obtain and maintain local and/or state security-related license. u2022 Valid driveru2019s license if driving an AUS company vehicle, or personal vehicle while conducting business. u2022 Must be able to attend and complete a client facility and security department orientation upon hire. u2022 Must be able to successfully complete the training requirements listed within the portfolio security training program. u2022 Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification courses, to include corresponding Instructor certifications, upon hire. u2022 Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS) within six (6) months of hire. u2022 Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program within six (6) months of hire. u2022 Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program within six (6) months of hire. Knowledge and Skills Required: u2022 Excellent oral and written communication skills; able to write informatively, clearly, and accurately. u2022 Strong organizational and decision-making skills; must be able to assess, evaluate and direct situations effectively. u2022 Strong understanding and practical knowledge of AUS training and training compliance standards and practices. u2022 Strong understanding and practical knowledge of healthcare security industry standards pertaining to training and regulatory compliance. u2022 Strong active listening skills. u2022 Identify, analyze, and solve critical issues quickly and accurately, developing results-oriented solutions. u2022 Mediate conflict with tact and diplomacy. u2022 Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments or across the portfolio. u2022 Strong ability to build and maintain productive partnerships with key contacts in various functions. u2022 Ability to operate effectively in a primarily remote capacity. u2022 Ability to work in a team-oriented environment and work independently. u2022 Experience in hiring, training, developing, motivating and retaining quality staff. u2022 Ability to maintain satisfactory attendance and punctuality standards. u2022 Neat and professional appearance in accordance with set standards. u2022 Ability to provide quality customer service with a friendly and professional demeanor. u2022 Outstanding attention to detail. u2022 Experience in training, safety programs, compliance, emergency preparedness, risk/vulnerability assessments, law enforcement liaising, or other functions of the security industry. u2022 Experience with security technology systems including but not limited to CCTV, access control, panic/duress/intrusion alarms, or infant security. u2022 Strong understanding and practical knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical Treatment and Active Labor Act (EMTALA), Occupational Safety and Health Administration (OSHA), and The National Fire Protection Association (NFPA). u2022 Strong understanding and practical knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment. u2022 Ability to take initiative successfully, handle and prioritize completing multiple assignments, and effectively set and manage deadlines. u2022 Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology. u2022 Financial acumen, able to manage costs associated with but not limited to contractual staffing levels, non-billed overtime, turnover, and inventory (uniforms, equipment, etc.) across multiple client sites. u2022 Able to use good independent judgement. u2022 Ability to manage correspondence, discussions, and materials with discretion. u2022 Ability to work in a dynamic and fast-paced environment and adapt quickly. Other Requirements: u2022 Be at least 25 years of age. OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present. u2022 Prior security experience in a hospital setting. u2022 Prior management or leadership experience in a hospital setting. u2022 Prior military (honorable or other than honorable) or law enforcement experience. u2022 College degree in Business Administration or a law enforcement-related field. u2022 American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification. u2022 International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS). u2022 International Association for Healthcare Security and Safety, Inc. (IAHSS) Certified Healthcare Protection Administrator (CHPA). u2022 International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program. u2022 International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program. u2022 Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer). MINIMUM BACKGROUND AND HEALTH SCREENING REQUIRMENTS: An asterisk () denotes annual requirements. Background Check Requirements: u2022 Must be able to pass a criminal background check to meet Allied Universal standards. u2022 Must be able to pass a motor vehicle check u2022 List of Excluded Individuals/Entities / Office of Inspector General (LEIE/OIG), Medical Suspended and Ineligible List, and Government Services Administration (GSA) Health Screen Requirements: u2022 Physical Screening. u2022 Drug Panel Screening. u2022 Hepatitis B series vaccine or signed declination. u2022 Tuberculosis Screen Two Stage u2022 Tetanus, Diphtheria, and Pertussis (T-daP) vaccine or signed declination. u2022 Measles Mump Rubella (MMR) vaccine or signed declination. u2022 Varicella vaccine or signed declination. u2022 Influenza (Flu) vaccine or signed declination and approved exemption u2022 N-95 Respirator Fit Test u2022 COVID vaccine or signed declination. PHYSICAL REQUIREMENTS AND ENVIRONMENT: u2022 A suitable remote workspace. u2022 Occasional travel to client sites and AUS branch office locations. u2022 Hospital environment with potential exposure to extreme temperatures when travelling to client sites. u2022 Major activities include walking, sitting, standing, driving, speaking, listening, and observing. u2022 Physical effort may include frequent use of computers, extended periods of sitting or driving, walking, standing, climbing stairs, bending, reaching, stooping and carrying, lifting, pushing, pulling or gripping objects ranging in weight from under 20 lbs to over 60 lbs. u2022 Must be able to identify the following colors: red, green, pink and blue. u2022 Must maintain a level of physical and emotional health to cope with periods of high stress and working hours that may extend beyond the standard work day/week. u2022 Cognitive abilities must be unimpaired to deal with the intellectual demands of the position. u2022 Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. u2022 Assist in restraining patients in support of clinical needs. GROOMING/UNIFORM STANDARDS: u2022 Professional business attire will be worn at all times while on client property. u2022 If a uniform is worn, it will be clean and always worn properly and in a professional manner. Only issued uniform apparel will be worn while on duty. u2022 The clientsu2019 identification badge will be worn at all times while on client property in accordance with client policy. u2022 Footwear worn will be slip resistant. u2022 Facial hair will always allow for proper wear of a surgical mask and N-95 while on duty. u2022 Centers for Disease Control and Prevention (CDC) & National Institute for Occupational Safety and Health (NIOSH) Hand Hygiene Standards will be always adhered to. u2022 Fingernails will be no longer than u00bc inch from the tip of the finger, false nails are not permissible, and fingernail polish (if worn) will be acrylic with no chips or scratches and no inclusions in the polish. u2022 Perfumes or cologne, or other smells which could impact patients with respiratory ailments, will not be worn in excess. u2022 Appropriate PPE will be worn as applicable to job roles and duties performed. u2022 The use of personal electronic devices is prohibited while on post/patrol except in designated areas specified by client policy PAY: + $128,492.58/yr. Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Job ID: 2026-1530510 Location: United States-California-Sacramento Job Category: Management

Created: 2026-02-09