Exhibit Services Coordinator - Rosen Shingle Creek

Position Overview Provide customer service to exhibitors and support the overall growth of exhibit revenue at the assigned hotel. Process incoming client requests and generate exhibit orders at Encore locations. Partner with Sales Managers and act as the liaison between operations team and customers. This position reports to the Director, Event Technology. Key Job Responsibilities Customer Support/Sales u2022 Demonstrate strong customer service skills and maintain positive relationships with all internal and external clients. u2022 Properly coordinate customer requests for advanced technologies or customized services with operations and hotel teams. u2022 Call, fax and e-mail exhibitors and solicit their business for upcoming events. u2022 Use consultative sales approach to uncover all customer needs and provide solutions. u2022 Prepare onsite exhibit packets for exhibitors. u2022 Travel to show site as assigned to act as Encore Exhibit Services Representative on exhibit floor. While on-site, maintain a Encore presence at the exhibit services support desk and act as the single point of contact for all exhibit customers Account Maintenance/Order Entry u2022 Receive online, phone, and faxed orders. u2022 Create new opportunity information into Compass and enter job into Navigator. u2022 Create expo file/folder for maintaining related customer documents. u2022 Process payment information and adhere to Encore Payment Card Industry Payment Processing Policy. u2022 Send order confirmation and thank you letters to external customers and promote the completion of customer service satisfaction surveys. Accounts Receivable u2022 Ensure all exhibitors/vendors orders are finalized and paid in full. u2022 Keep the Sales Manager informed of accounts receivable status. u2022 Send confirmation letters to Exhibitors after their order and payment has been processed. Job Qualifications u2022 High School Diploma/GED required. u2022 1-2 Years Hospitality/Customer Service experience. u2022 1-2 Years Exhibit/Tradeshow experience or related field. u2022 Working knowledge of Power Distribution practices preferred. u2022 Solid working knowledge of Microsoft Office Strong attention to detail/accuracy Competencies u2022 Attention to Communication u2022 Decision Making u2022 Teamwork u2022 Concern for Quality u2022 Exceeds Customer Expectations Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Hourly Pay Range: $15.65 - $20.33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Created: 2026-02-09