IT Customer Support - Entry WSU College of Nursing

IT Customer Support - Entry WSU College of NursingOnline applications must be received before 11:59pm on:February 17, 2026If a date is not listed above, review the Applicant Instructions below for more details.Available Title(s):482CS-YN_CS_NPS - IT Customer Support - EntryBusiness Title:IT Customer Support - Entry WSU College of NursingEmployee Type:ClassifiedPosition Details:The Opportunity:Washington State University (WSU) Information Technology Services (ITS) is now accepting applications for IT Customer Support - Entry position supporting The College of Nursing on both our Spokane (in-person) and Yakima (remote) campuses. The WSU ITS team delivers innovative, reliable, and secure technology that supports the academic, research, and administrative needs of the WSU community, fostering collaboration and continuous improvement system the ITS Customer Support - Entry role, you will provide essential first-contact (tier 1) technical support to our College of Nursing students, staff and faculty-- including installation, configuration, troubleshooting and customer assistance for devices and services such as desktop computers, laptops, Zoom phones, email accounts, and video conferencing.Additional Information:This is a full time (100% FTE), permanent position. This position is overtime eligible.This role is on-site/in person in Spokane WA and may require occasional travel to Yakima, WA.Monthly Salary: $5,249.00 - $7,062.00 Range 01IT Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with accordance with the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the and Qualifications:u2022 A Bachelor's degree in a related technology field AND one (1) year of professional experience.u2022 Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.Preferred Qualifications:u2022 Experience analyzing, installing, maintaining computer software applications, hardware, or telecommunications or network infrastructure equipment, or providing customer or technical support in information technology.u2022 Experience troubleshooting and resolving network issues in a TCP/IP based Local Area Network (LAN) and Wireless LAN environments.u2022 Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems.u2022 Experience with desktop computer Windows and MacOS operating systems. Excellent communication and interpersonal skills.u2022 Strong time management and organizational skills.u2022 Ability to manage multiple tasks at once with great attention to detail and thoroughness.u2022 Ability to work in a team environment.u2022 Working knowledge with IT help desk/customer service software applications.u2022 Excellent customer service experience.u2022 Previous experience working in a higher education setting that includes the us

Created: 2026-02-09