Area Reliability Manager

Area Reliability Manager WPS, a subsidiary of WEC Energy Group, is seeking a Area Reliability Manager in our Green Bay, Wisconsin location. About Us WEC Energy Group is one of the nationu2019s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We donu2019t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If youu2019re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Summary The Area Reliability Manager (ARM) is responsible for ensuring the high quality of delivery of electricity to Wisconsin Public Serviceu2019s Residential, Commercial and Industrial (C/I) customers in a specific geographical Service Area. The ARM is an integral part of a coordinated service team and must demonstrate a proactive customer approach that will clearly differentiate Wisconsin Public Service in its ability to provide superior reliability and service to its customers. The ARM has responsibility for energy service quality perceived and measured to our customers within the geographical Service Area. High quality energy reliability and service in our traditional products is the foundation upon which the growth of our business relationship with customers is based. In addition, the ARM must be accountable and elevate the needs of our customers to appropriate levels within the organization. Job Responsibilities + Overseeing the delivery of Wisconsin Public Service's core commodities to all customers which includes interfacing and coordination with other parts of the organization to meet customer expectations. + Deliver a high coordinated customer approach with a focus on continually elevating the level of service and energy quality. + Responsible for key operations oriented work, such as annual Top Feeder initiatives, the development of emergency restoration and communication plans for customers which includes: + Reviewing the outages in assigned areas and provide data for use on the weekly conference call if required. + Expediting oversight and resolutions to outages interruptions. + Managing all assigned Area Reliability projects taking aim to meet key milestones, provide updates, collaborate with Operations and Engineering to resolve issues, and assist with monitoring expenditures. Assisting in the creation of talking points/verbiage for Broadcast IVR messaging and customer outreach. + Assist in obtaining/reviewing outage information and remediation efforts for customer complaints (PSC, SVP inquiry, etc.) + Addressing Low Voltage complaints. + Proactive Planning for Public Events to include collaborating with other ARMs to develop and implement a standard process for managing and sharing events as directed by EDAM Engineering + Establish required patrols and review History Data and Patrol Results to help ensure any necessary work that is needed is completed prior to the event. + Review and Assist Power Quality Group in making proper determination to remedy requests. Minimum Qualifications + Associateu2019s Degree + Valid driveru2019s license and meet the companyu2019s requirements for driving + 3 years experience in electrical/mechanical design, engineering standards, project management, system improvement and maintenance + Working knowledge of technical drawings (e.g., facility maps, surveys) + Working knowledge of computer applications (ArcGIS, VISIO, OpenGrid, MicroStation, Excel, Word and Outlook) + Effective oral and written communication + Strong problem-solving, organizational, team building, interpersonal, leadership and negotiating skills + Ability to proactively act with a sense of urgency + Experience in providing service to large utility customers + Working knowledge of core utility products and delivery to customers + Ability to successfully implement solutions and manage large and sensitive projects Preferred Qualifications + Associateu2019s Degree in electrical, mechanical, civil, architectural, electronic, utilities engineering, or similar technology. End Date: 02/22/2026 Pay Range Minimum: $90,507.56 Pay Range Maximum: $135,761.08 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. WEC Energy Group benefits ( We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers ( WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. EEO/AA policies and statements ( Location: Green Bay, WI, US, 54307-9001 Two Rivers, WI, US, 54241-0236 Oshkosh, WI, US, 54901-1229 Sturgeon Bay, WI, US, 54235-1368 Company: Wisconsin Public Service (WPS) Req ID: 5931

Created: 2026-02-09