Business Analyst - Continuous Improvement

JOB DESCRIPTIONFirstEnergyFirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]Position SummaryThe Continuous Improvement Business Analyst role reports to one of the Directors, Continuous Improvement and can be located within the FirstEnergy service territory. Travel on an as needed basis. The Continuous Improvement Business Analyst is an individual contributor who plays a vital role in identifying and implementing improvements to enhance efficiency, reduce redundancies, optimize operations, and ensure customer satisfaction. The individual should act as a change agent, supporting a culture of continuous improvement and empowering the organization to improve operational effectiveness and profitability while delivering exceptional service to all key stakeholders. The individual should foster a culture of innovation, collaboration, and continuous learning, creating a more efficient, resilient, and responsive organization.Key Responsibilities: Identify opportunities and work with the business unit on process improvement, waste reduction, and cost optimization. Conduct detailed analysis of current processes, using tools like process mapping, value stream mapping, root cause analysis tools, and data analysis to understand pain points, inefficiencies, and root causes of problems. Gather and analyze data, including performance metrics and KPIs, to quantify process inefficiencies and track improvements over time. Lead and participate in workshops and other initiatives to drive process enhancements and engage team members in problem-solving. Collaborate with various departments and stakeholders to ensure alignment and support for improvement initiatives, adopting a collaborative approach to change. Establish metrics to track progress and measure the impact of improvement initiatives, reporting on project status, savings, and outcomes to senior leadership. Apply controls and provide ongoing support to ensure that optimized processes are effectively implemented and maintained by teams, preventing lapses and embedding improvements in daily operations. Remain updated on industry trends and best practices by continuously researching and learning about new technologies, methodologies, and best practices. Evaluate potential improvement projects based on their financial impact and prioritize those that offer the highest return on investment and or base O&M reductions. Assess the financial implications of different improvement strategies and choose the most impactful solutions based on data and analysis. Utilize and develop tools to maximize asset value through sound strategy, informed decision-making, and business process and tool development Developing predictive and prescriptive models using statistical techniques, software, and machine learning algorithms to forecast future trends and outcomes. Develop reports using platforms such as Oracle BIP, Toad Database, RapidMiner, Python, and other tools through data visualization tools PartApply here:

Created: 2026-02-09