Human Service Worker III

Human Service Worker III Print ( Apply ufeff Human Service Worker III Salary $62,482.37 - $104,137.49 Annually Location FAIRFAX (EJ27), VA Job Type FT Hourly W BN Job Number 26-00275 Department Family Services Opening Date 02/07/2026 Closing Date 2/20/2026 11:59 PM Eastern Pay Grade S22 Posting Type Open to General Public + Description + Benefits + Questions Job Announcement Positions are assigned to the Public Assistance & Employment Services Division. Telework eligible up to 60% of the work week after first 30 days of employment. Human Service Worker III serves as a senior-level eligibility worker and manages complex cases. Performs comprehensive assessment of medical and financial needs to ensure the clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief and/or Refugee Cash Assistance programs. Applies, explains, and interprets complex federal, state, and local policies to clients, service providers, the public, and/or other interested parties. Works with clients to assist with gathering information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessments to aid in making appropriate referrals to other service areas as needed. Serves as a policy expert to less experienced staff. Identifies gaps in service delivery and participates in activities designed to improve overall efficiency for the division. Assists supervisor with duties that include training, mentoring, and reviewing the work of less experienced staff. Provides unit coverage as needed on behalf of the supervisor. Uses complex state and local IT systems as well as Microsoft Office Suite applications (Word, Excel and Outlook) in daily work to document, obtain, and verify information, and to generate reports. Note: This job announcement will be used to fill multiple full-time Human Service Worker III positions for the PAES INTAKE and CMT function. Hybrid telework schedule is optional. Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties; Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs; Performs client needs assessment to aid in making appropriate referrals to other services; Works with clients to assist with gathering of information necessary to establish eligibility; Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations; Ensures timely processing of applications to meet client needs and program policy mandates; Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements; Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties; Assists clients in obtaining the resources necessary to meet emergency needs; Assists clients in obtaining services and coordinates these with other service providers as needed; Prepares required reports on federal, state and local grant performance outcomes; Oversees and coordinates a program or project; Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff; Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff. Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge of basic human behavior and social problems; Knowledge of social, economic, health and cultural factors that can serve as barriers to employment; Knowledge of federal, state and local laws and policies governing public assistance and welfare reform; Ability to read, interpret and apply complex program policies and procedures; Ability to communicate effectively, both orally and in writing; Ability to make mathematical computations; Ability to schedule and manage workload sufficient to meet deadlines; Ability to use automated technology to establish and maintain case records; Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities; Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers; Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds; Ability to maintain professional ethics related to confidentiality of client information; Ability to provide excellent customer service; Ability to work in a team environment; Ability to maintain flexibility. Ability to manage a complex caseload; Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information; Ability to identify client issues needing referral to other human service providers (e.g., substance abuse, spousal abuse); Ability to lead and coach other professional level staff. Employment Standards MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following: ( (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for

Created: 2026-02-09