Commercial Insurance Account Manager - Fully Remote

Description Job Description:Title: Account Manager - Commercial LinesFully Remote:residents in EST, CST and MST time zonesSupporting: Producer Operations Service Team, provides service support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed.Book Focus:General, Construction, TransportationPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: /locationsAbout the Role: Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.Key Responsibilities:Technical Competence:Maintaintechnical competence and industryexpertise.Team Leadership:Direct daily activities of the account management team.Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management:Manage policy expirations and renewals.Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitor reports andtake actionon delinquent accounts, collecting outstanding balances.System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitor andmaintainactivity/suspense to munication: Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.Service Excellence: Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvement: Seekand adopt best practices to improve individual and team performance.Champion IOA Values: Demonstrateintegrity and leadership.Ideal CandidateQualifications:3+ years of account management experience,or 5+ years in the insurance industryThorough knowledge of insurance brokerage and client needsRequired active property & casualty licensing; professional designation (CIC or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service,communication,multitasking, and organizational skillsProficiencyin MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat to Expect(Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic surance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-02-10