IT Support Specialist I

This job was posted by : For moreinformation, please see:Support Specialist IPosition InformationQuick Link:[Time or Part Time: Full TimeMonths Worked Per Year:12Hours Worked Per Week:40Work Schedule: 8:00 5:00 Monday-FridayRemote Work Availability: NoJob Description SummaryJoin LLCC as our IT Support Specialist I. Be at the forefront ofinnovation, providing expert tech solutions and support that drivesuccess across our organization. If you're passionate about technologyand thrive in dynamic environments, we want you on our team Thisposition provides frontline support to students, faculty and staff;assisting with efficient and reliable solutions to help the LLCC collegecommunity to succeed. This position will be located at LLCC main campusin Springfield, IL.As a staff member at LLCC, you can look forward to 23 paid holidays ayear, including 2 weeks at the end of the calendar year and one week inMarch for mid-semester break; 12 Fridays off in the summer; and 2personal days, 15 sick days, and starting with 10 vacation days peryear. LLCC staff, their spouse and qualified dependent children areeligible to use the tuition waiver on credited courses. Staff can alsoenjoy free access to our on-campus fitness center. LLCC is a positive,team-oriented environment supportive of staff development. You can viewall benefits on our website. Come join our team and experience successat LLCCStarting salary will be within one of the three ranges below based onskills, experience and training as defined. There is a defined careerprogression for this position. Level progression will be based onexperience, skills mastered and training/education obtained.I: Entry level, foundational knowledge and experience $48,203 $63,327II: 3+ years experience, intermediate knowledge, advanced desktopsupport experience $51,911-$68,589III: 5+ years experience, advanced desktop support experience,experience in systems management/administration, demonstrated leadershipabilities $55,976-$74,216Required QualificationsAssociates degree in Information Technology or related field; orequivalent work experienceOne or more years of relevant work experience in enterprise ITExperience supporting end users remotely as well as in-personKnowledge of current and emerging technologyCustomer-focused attitude with strong communication and interpersonalskillsExcellent problem-solving abilities and attention to detailKnowledge of networking fundamentalsPossess (or obtain within 6 months of employment) and maintain a validand current CompTIA A+ CertificationValid driver's licenseEmployment is contingent upon the successful completion of a criminalbackground check, physical, and functional capacity exam.Preferred Qualifications:Experience in a helpdesk or technical support role within an educationalor similar environment is highly desirable.Familiarity with ITIL (Information Technology Infrastructure Library)practices and principles.Proven ability to handle multiple tasks simultaneously and manage timeeffectively in a fast-paced environment.Strong understanding of cybersecurity best practices and experience inimplementing security measures.Server administration experience.Previous experience administering a Microsoft 365 environment.Previous experience supporting Apple products in an enterprise oreducational environment.Experience installing and supporting audio/visual systems.Experience supporting videoconferencing equipment in an enterpriseenvironment.Experience supporting Layer 1 network issues.Experience in IT asset management and deploymentPhysical Requirements:Ability to push, pull, or carry large objects and equipmentLift 50 pounds from waist to overhead occasionallyStand for long periods of timeWalk up to 1 mileConduct occasional overhead workGrip, hold, and pinch small objectsDexterity to bend, squat, stoop, and reach on a regular basisAbility to frequently climb ladders, scaffold, stairsAbility to drive a motor vehiclePosition Salary: Starting salary will be within one of three rangesbased on skills, experience and training as defined.Requisition Detail Information:Open Date: 02/04/2026Last Day to ApplyOpen Until Filled: YesSpecial Instructions to ApplicantsThis position will be open until filled; however, applications must bereceived on or before February 22 to be considered during the initialreview window. On-site interviews will take place the week of March 16with an anticipated start date of April 13. Applicants will be asked tocomplete a written assessment at the time of the interview.Transcripts are required for this position and should be uploaded toyour application along with a cover letter and resume. Photocopies oftranscripts are accepta

Created: 2026-03-07