Installation Technician

transforming the way clinical care teams work and communicate.We're currently looking for an Installation Technician to be part of Critical Alert's team. This role will work closely with project management, operations, and installation teams to install new nursecall systems at our customers.What You’ll Be Doing:Responsibilities include but are not limited to the following general areas:Takes daily direction from the Installation Supervisor or Operations Services ManagerPerform service, maintenance, modifications and installation at customer sites, with minimal supervisionProvide on-site customer repairs; responsible for delivering both timely and effective repairsDiagnoses cause of system malfunctions to prevent additional problemsFollow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plansCoordinates modification and maintenance activities to prevent interruptions in operationsInforms Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessaryPrepares and provides reports as requested on system issues and projectsCollaborates and communicates effectively with sales, co-workers, other department and customersDedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customersManage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulationsWhat You Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1-2 years related experience preferred but not requiredExperience testing, repairing and maintaining nurse-call system equipment a plusStrong electronics and computer backgroundProficient use of tools and service test equipmentAbility to work individually and in an established team settingAbility to operate remotely from the main office with minimal supervisionAbility to read, analyze, and interpret common scientific and technical journals, and legal documents Ability to respond to common inquiries or complaints from customersAbility to present information effectively to customers, employees and managementAbility to define problems, recognize and collect data, assess situations, and draw valid conclusions Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to managementAbility and willingness to travel a minimum of 85% of the time including overnight out of town Ability and willingness to work different shifts as business needs dictateValid driver’s license and good driving record over the last 3 yearsPerks & Benefits We Offer:Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, CaliforniaExcellent Medical, Dental, and Vision insurance for you and your family plus a 401k match Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)Our flexible time off lets you work hard and play hard—on your scheduleJoin a mission-driven team committed to making a real impact in the world of healthcare

Created: 2026-02-11