Senior Support Technician

Description The IT Desktop Support (Advanced) position is responsible for providing expert level technical support, managing complex IT issues, and ensuring the stability and security of end user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and mentoring junior IT staff. Job Responsibilities: uf0b7 Mentor Junior IT Staff and provide end-user training on new technologies uf0b7 Assist in File restores uf0b7 Work with IT Infrastructure for basic network status and port activation uf0b7 Escalate and collaborate with IT Team lead on critical incidents uf0b7 Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure uf0b7 Assists in coordinating and escalation of audiovisual setups and video conferencing support o Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.) o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) uf0b7 Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys uf0b7 Participate in after-hours (evening & weekend) on-call rotation uf0b7 Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives uf0b7 Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff uf0b7 Travel to remote locations to provide support, as needed uf0b7 Perform other duties as assigned Required Skills: uf0b7 High school diploma or equivalent; additional certifications or relevant education is a plus. uf0b7 IT Enterprise experience is preferred uf0b7 Minimum two yearsu2019 experience in customer service and quality assurance. uf0b7 Previous experience using a ticketing system that manages support requests and monitoring trends. uf0b7 Experience with scripting and automation. uf0b7 Ability to manage multiple priorities and work independently or as part of a team uf0b7 Capacity to perform in high-pressure situations, with strong organizational and time management skills uf0b7 Excellent problem-solving and communication skills. uf0b7 Strong technical troubleshooting skills with hardware and software issues. uf0b7 Understanding help desk processes and service management principles. uf0b7 Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday. uf0b7 Ability to lift up to 50 pounds Skills Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual, Active directory, Windows 10 Top Skills Details Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual Additional Skills & Qualifications Education: Associateu2019s or Bacheloru2019s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Experience: 3 - 5 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Complexity: Provides Tier 3 support. Functions, somewhat independently, under general direction of more customer service representatives, supervisors or managers. Generally follows documented procedures and checklists. Experience Level Expert Level Job Type & Location This is a Contract position based out of Ocoee, FL. Pay and Benefits The pay range for this position is $26.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ocoee,FL. Application Deadline This position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-11