Customer Success Associate

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: u2022 Proactively support the onboarding process for new customers. u2022 Address and resolve a broader range of customer inquiries and issues. u2022 Assist with customer renewals and upselling opportunities. u2022 Monitor and analyze customer performance and engagement data. u2022 Provide intermediate-level training and guidance to customers. u2022 Ensure implementation schedules, targets, and budgets are met. u2022 Collaborate with internal teams on customer feedback to improve products/services. u2022 Document detailed customer interactions and updates in CRM. u2022 Identify potential areas for service/product improvement based on customer feedback. u2022 Maintain and enhance strong client relationships. Skills: u2022 Enhanced Communication: Improved verbal and written communication capabilities. u2022 Intermediate Problem-Solving: Ability to tackle a wider range of issues. u2022 Analytical Skills: Basic analytical skills to track and interpret customer data. u2022 Technical-Technical Proficiency: Stronger understanding of products/services. u2022 Advanced CRM: More proficient use of CRM tools for streamlined customer management. u2022 Customer Focus: Deepened empathy and focus on customer needs. u2022 Collaboration: Enhanced team collaboration and coordination. u2022 Feedback Implementation: Ability to implement customer feedback effectively. Our Interview Practices _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure weu2019re getting to know youu2014not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ Compensation: $34,300.00 - $57,400.00 USD This role is eligible for Bonus. _Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process._ Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Created: 2026-02-11