Technical Support Engineer (West) Infrastructure & ...

Location: Remote, United States Employment Type: FullTime Location Type: Remote Department Customer Solutions Compensation: $106,000 u2013 $124,740 u2022 Offers Equity _At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._ Overview Weu2019re not just building better tech. Weu2019re rewriting how data moves and what the world can do with it. With Confluent, data doesnu2019t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. About the Role: Weu2019re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluentu2019s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow. As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud. What You Will Do: + Working with customers to resolve a wide range of issues with their Confluent deployments + Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture + Communicating with our engineering teams to provide real-time product feedback from the field + Improving product documentation and authoring knowledge base articles and runbooks + Continuously enhance personal and team knowledge of Apache Kafka and associated products What You Will Bring: + Regularly provide technical support within your current role. + Prior experience as a Technical Support Engineer with a focus on platform and cloud infrastructure. + Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53. + Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools. + Or you have experience with Kubernetes management or application deployment on K8s. + Experience with client server technologies or distributed systems. + Knowledge of SSL/TLS and hands on troubleshooting experience. + Knowledge of various authentication techniques (basic, token, OAuth, SSO). + Knowledge of Authorization concepts (ACLs and RBAC). + Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools. + A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka. + Experience diagnosing, reproducing, and resolving customer issues. + Desire to make customers successful through direct interaction. + Candidates sitting in PST preferred Ready to build what's next? Letu2019s get in motion. Come As You Are Belonging isnu2019t a perk here. Itu2019s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge whatu2019s possible. Weu2019re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Created: 2026-02-11