Financial Counselor

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Care Coordinator , we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Location : 350 W Thomas Road, Phoenix, AZ 85013 Primary Responsibilities: + Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units + Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration + Properly identifies the patient to ensure medical record numbers are not duplicated + Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete + Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes + Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement + Carefully reviews all information entered in ADT on pre-registered accounts + Verifies all information with patient at time of registration; corrects any errors identified + Identify all forms requiring patient/guarantor signature and obtain signatures + Ensures all required documents are scanned into the appropriate system(s) + Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.) + Follows

Created: 2026-02-11