IT Trainer, Tier 1

NY HELP No Agency Empire State Development, NYS Title IT Trainer, Tier 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit None listed Salary Range From $80000 to $90000 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 625 Broadway City Albany State NY Zip Code 12245 Duties Description Applicants MUST submit a cover letter with resume to be considered.This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.BASIC FUNCTION:ESDu2019s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, , Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources.WORK PERFORMED:u2022 Design and deliver IT training programs for diverse audiences.u2022 Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs).u2022 Set up training environments, including necessary equipment and software.u2022 Communicate technical concepts clearly to both technical and non-technical users.u2022 Collaborate with IT staff and subject matter experts to validate, refine, and enhance content.u2022 Align training with organizational goals, compliance requirements, and industry trends.u2022 Serve as liaison among end users, leadership, and IT teams. u2022 Represent the voice of the user by collecting and communicating user feedback. u2022 Evaluate training effectiveness and adjust approaches as needed.u2022 Identify and assist in troubleshooting user-defined problems.u2022 Ensure the work is completed within the guidelines set by IT policies.u2022 Assist with ESD Disaster Recovery efforts, testing and documentation.u2022 Perform other related duties and projects as directed by IT Management.u2022 Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs. Minimum Qualifications Education level required: Bacheloru2019s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 yearsu2019 experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 yearsu2019 experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills. Additional Comments Salary range as prehensive Benefits Package. Some positions may require additional credentials or a background check to verify your identity. Name Jane Martinez u2013 HR Trainer/Talent Acquisition Specialist Telephone N/A Fax N/A Email Address Address Street 655 Third Avenue City New York State NY Zip Code 10017 Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration.WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

Created: 2026-02-12