Patient Service Specialist - PRN

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.Cleveland Clinic is recognized as one of the top hospitals in the nation.At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position worksvarying shifts between6:30AM - 7:30PM.Floating between Bath, Green, Stow, Tallmadge,Whitepond, CNS andLakemorewill berequired, as needed.A caregiver who excels in this role will:Providea comprehensive, proactive and “Patients First” experience for patients and vestigate,triageand resolve patient issues using the established HEART model.Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter andmaintainconfidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Process the workflow for the day.Minimum qualifications for the ideal future caregiver include:High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service ORAssociate’s Degreeand one year of experience OR Bachelor’s DegreeAbility to perform basic math sufficient to process insurance co-paysWorking knowledge of PC window applicationsExcellent communication and organizational skillsPreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyAbility to type a minimum of 30 words per minute or demonstrable personal computer keyboard skillsPhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Pay RangeMinimum hourly: $18.50Maximum hourly: $18.50The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Created: 2026-03-07