Solutions Manager EUS

Company OverviewImagine Everything. Build the Future with Hexion.At Hexion, we push boundaries, rethink possibilities, and create real impact. We activate science to deliver progress-developing breakthrough solutions that strengthen industries, protect communities, and drive a more sustainable future.This is where bold thinkers, problem-solvers, and innovators come together to shape what's next. Whether you're engineering advanced materials, transforming manufacturing technologies, or leading strategic innovation, your ideas and actions leave a lasting mark. We cultivate an inclusive culture of growth, collaboration, and accountability, ensuring every contribution propels us forward.We don't follow the status quo-we challenge it, disrupt it, and improve it.Every role at Hexion is part of something bigger.We invest in innovation, sustainability, and continuous development-equipping you with the tools, training, and opportunities to excel. With an unwavering commitment to safety, partnership, belonging, and impact, we empower you to lead change and strengthen industries worldwide.Your Future Starts Here.If you're ready to push limits, reimagine what's possible, and create the extraordinary, Hexion is where you belong.Anything is possible when you imagine everything.Position OverviewThe Solutions Manager EUS is responsible for the effective and efficient delivery of Endpoint and Deployment Management, On Site Support and Collaboration Management across the enterprise. This individual will have solid technical infrastructure experience, strong project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure operations. Due to the broad impact of deploying and managing endpoints (workstations, servers, and mobile devices) of every business unit around the globe, superior customer service and communication are essential to this position.Job ResponsibilitiesImaging and Packaging (20%):Manage and oversee the creation and deployment of system images.Develop and maintain software packaging standards.Ensure consistency, effectiveness and quality in endpoint delivery services across all user environments.Patching and Updates (20%):Govern and Monitor patching and in-place upgradesEnsure process adherence and problem trend analysis for recurring patching/update issuesLead scope, enhancements, and project activities related to endpoint updates and lifecycle improvementsManage critical path items for upgrade and patch scheduleMicrosoft 365 (30%):Oversee corporate email, cloud collaboration platforms, licensing, and administrationUnderstand system architecture and manage service stability, security, and configuration for messaging and collaboration systems(Exchange, Teams, SharePoint, OneDrive, etc.)Lead large-scale cloud content migrations, including M&A-driven Office 365 migrationsDevelop and maintain service roadmaps with Service Provider, Security, BRM, and EA for O365-based servicesProvide technical oversight to ensure accurate resolution of O365-related issuesOn-Site Support and Team Coordination For EU and NA (30%):Manage escalations, testing, upgrades, enhancements, and complex troubleshootingImplement permanent solutions for recurring issues and communicate changes to teamsLead and coordinate projects requiring cross-functional or on-site collaborationKnowledge, Skill and AttributesKnowledge and SkillsStrong technical background across enterpriseinfrastructure servicesAbility to communicate technical topics to non-technical audiencesStrong organizational, analytical, and multitaskingskillsAttributesThinks strategically, anticipates future needs, Makesfact-based decision

Created: 2026-03-07