Patient Service Representative - Float Pool

Job Summary: Float Patient Service Representative must float across Department of Medicine sites: Hill Medical Building, Oneida Office, Upstate Community, 550 Harrison Street, NAPPI Building, UHCC, T5 Office, Liverpool Office, Baldwinsville Office, Fayetteville Towne Center Office. Answers the telephone, takes accurate messages, triages calls, or handles certain calls that are appropriately handled by a Front Desk Clerk (e.g. rescheduling appointments). Schedule all new patients and follow-up appointments. Responsible for chart preparation. Review the patient orders and makes sure that all pertinent information has been placed in the chart for the following day appointment. Receives, screens, and reviews documents for completeness, content, and accuracy including assuring that the appropriate signatures are present on all documents prior to filing them in the medical record. Ensure that tests that have been ordered are reflective of the specifications of their insurance company and the appropriate referrals or authorizations have been obtained. Verifies insurance eligibility, obtains or initiates insurance authorizations as needed for patience care. Must be proficient with MS Office applications (Word, Excel), knowledge of EPIC, strong organizational and time management skills and excellent verbal and written skills. Minimum Qualifications: Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. Excellent interpersonal and organizational skills required. Preferred Qualifications: Work Days: Monday through Friday daytime hours Message to Applicants: Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays. G3: $ 18.75 - $28.40 Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. Recruitment Office: MedBest Medical Management

Created: 2026-04-04