Business Operations Manager

At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employeesThis role serves as the Business Operations Manager for the Enterprise Program Office (EPO), owning the EPO rhythm of business and enabling consistent, high-quality execution across EPO governance domains (intake and tiering, portfolio visibility and sequencing, integrated readiness, delivery health and risk, and post-launch impact). The role ensures forums run effectively and stay decision-focused by driving agenda and pre-read discipline, action and decision tracking, and clear cross-team coordination. It also leads executive-ready communications through strong storytelling and visual design, creating polished leadership materials (AHM-style narratives, templates, and department communications) that translate complex work into clear decisions and aligned actions. Success is measured by improved forum effectiveness, faster decision velocity, consistent execution of the EPO operating model, and stronger stakeholder clarity and adoption.Responsibilities:Drive program completion and success by supporting senior leadership and collaborating with management teamsProvide strategic guidance by identifying and analyzing critical priorities through partnership with cross-functional teamsIdentify and propose solutions to obstacles, assessing financial impacts on business and customer experienceLead creation of executive-ready storytelling and visuals, translating complex work into crisp narratives, clear recommendations, and polished readouts for leadership consumption.Analyze complex data and prepare executive-level presentations to inform decision-making and strategic discussionsFacilitate leadership meetings and communication to ensure alignment and progress toward business objectivesAlso responsible for other duties/projects as assigned by business management as neededQualifications:Bachelor's Degree plus 3 years of related work experienceOR advanced degree with 1 year of related work experienceOR combination of education and experience deemed equivalent (Required)4-7 years Experience in sales and operations environment. (Preferred)Knowledge, Skills and Abilities:Business Analysis (Required)Retail (Required)Store Operations (Required)Presentations (Required)Strategic Thinking (Required)Communication (Required)At least 18 years of ageLegally authorized to work in the United StatesTravel:Travel Required (Yes/No): NoDOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $84,800 - $152,900Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Togethe

Created: 2026-03-07