SDE Office Assistant

Position Summary:The Student Development and Engagement/Residence Life Office Assistant plays a vital role within the Student Development and Engagement Team, supporting office operations and campus-wide initiatives. This position demands a keen attention to detail and a working knowledge of, or willingness to learn, administrative processes, university housing policies, and the specifics of residential buildings.Key Responsibilities Office Operations: The Office Assistant will manage daily office operations, including providing receptionist support to visitors, directing traffic, and assisting office visitors. This role requires effective communication skills to exchange information, resolve issues, and respond to requests for information. Collaboration: The Office Assistant is expected to work cohesively with fellow assistants as part of a unified team, contributing to the effective management and transitions related to student housing. Special Events & Routine Tasks: The Office Assistant will assist with special events and office functions and perform routine tasks as assigned. The position will involve alternating between roles at the side desk, answering telephone calls, and serving as a greeter at the front desk. Mission Support: The Office Assistant must actively support and promote the University’s inclusive mission and demonstrate a commitment to serving its diverse student population. Dates of EmploymentAugust 18, 2025 - May 31, 2026 (dates may vary depending on budget) Vacation Time Applicants should disclose any anticipated absences to their supervisors during the interview process. Requested time off must be requested in writing at least two weeks in advance to be considered for approval. Unapproved absences (including no call/no show, planned absence over 3 days, etc.) may result in corrective action.Performance Evaluations/Feedback/ExperienceSupervisors will meet with the Office Assistant to review the job description, establish goals, and outline expectations for employment. Weekly meetings will be scheduled to review progress, performance, skill development, information sharing, etc. Evaluation and feedback will occur continuously with specific meetings to address positive and/or negative behaviors as needed. ConfidentialityThe Office Assistant is expected to possess a fundamental understanding of office and business etiquette, maintain strict confidentiality, and will be required to sign a confidentiality agreement. Contact with OthersThe Office Assistant will interact with administrators, faculty, staff, parents, students, and guests both in person and via telephone. Additionally, the Office Assistant may engage with the public, responding to inquiries professionally and courteously. Required Qualifications Qualifications/SkillsThe Office Assistant is limited to 20 hours per week (30 hours during breaks/summer). Applicants must have a clean conduct record due to access to private information. Key expectations include: Ability to accept supervision, handle constructive feedback, follow directions, work under pressure, and collaborate effectively as a team. Strong critical thinking, initiative, public relations, and customer service skills. Proficiency in verbal and written communication, organization, basic math, and data entry into records and spreadsheets. Capability to ascend and descend stairs regularly, including during emergencies. The Office Assistant must uphold and support the Gannon University Institutional Policy Manual and be knowledgeable about University policies. This role is secondary to academic responsibilities, and any additional commitments require approval from supervisors.Essential Job FunctionsHousing Help with maintaining key log, pulling keys, readying key packets, picking up keys/checking the Express Check Out Key box, and any other job as it relates to keys. Ensure seamless transitions during the various phases of the housing process. Conduct room status checks and lockouts, as needed. Main Office Monitor and respond accurately to the Residence Life email, using initials for verification. Gain or possess knowledge of the StarRez Housing Software and Microsoft Office Suite. Report maintenance or safety concerns to appropriate personnel. Attend weekly staff meetings. Serve at both the Student Development and Engagement front desk and the Residence Life side desk. Communicate with suite members regarding meetings and other departmental needs. Preferred Qualifications N/A Physical Demands Must be able to function in a normal, but busy, office environment and uphold the mission of the University. Some light lifting, up to 30 pounds. Posting Detail Information Number of Vacancies 3 Job Posting Open Date 02/09/2026 Job Posting Close Date 02/27/2026 Special Instructions to Applicants N/A Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents Resume Optional Documents

Created: 2026-02-13