Operations Manager

Benefits: Holiday pay 401(k) Health insurance Paid time off Operations Manager Access Control | Hands-On Leadership | Performance-Based Compensation Voyager Access, Inc. is a growing access control and technology company serving hospitality and commercial clients across the U.S. We’re hiring an Operations Manager who wants real ownership of execution, people, and results. This is a hands-on role. You will personally manage projects, handle customer escalations, and lead the operations team. This is not an oversight-only or purely strategic position. Compensation Competitive base salary Performance-based incentive compensation tied to individual results and overall company performance This role is designed for someone who wants to be rewarded for owning outcomes. What You’ll Own End-to-end execution from sales handoff through project completion, service, and financial closeout Direct project management on large or complex access control projects Final escalation ownership for customer and internal issues People leadership: setting expectations, checking work, and holding team members accountable Financial discipline: billing accuracy, WIP oversight, margin protection, and timely closeout Improving systems, processes, and team structure to support growth Minimum Requirements (Please Read) Access control, electronic security, low-voltage, or closely related industry experience Hands-on project management experience (personally ran projects, not oversight-only) People management experience with direct reports Comfort managing project financials (billing, margins, closeout) Comfortable enforcing standards and addressing issues directly What Success Looks Like Customers are taken care of, even when issues arise Projects are managed actively, not reactively Billing is accurate, timely, and complete The operations team is clear, accountable, and effective Operations scale as the company grows This Role Is Probably Not a Fit If You… Avoid conflict or difficult conversations Prefer consensus over clear decision-making Feel drained by escalation, pressure, or urgency Want a purely strategic or oversight-only role Prefer steady-state environments over growth and change Location & Work Environment Remote role based in the Midwest, Mid-Atlantic, or Northeast U.S. Travel approximately 2-3 times per quarter Full-time, exempt position If you enjoy owning outcomes, managing projects directly, and being rewarded for performance, we’d like to talk. This is a remote position.

Created: 2026-02-13