Systems Analyst II

_BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries u2013 South Texas Blood & Tissue, QualTex Laboratories and GenCure u2013 we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of_ _cell and cell-based biologics and clinical trials support._ _We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team_ BioBridge Global (BBG) (is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions. Job Title: Systems Analyst II Revision: 0002 Job Code: 703654 Shift: Onsite 8:00 a.m. - 5:00 p.m. FLSA: Exempt Dept.: Information Systems Hybrid or Remote? N Business Unit: BioBridge Global CPF Level: P3 General Summary Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software and assist in system integrations. Commit to and abide by the character of BioBridge Globalu2019s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards. Major Duties and Responsibilities Essential Tasks Review, analyze, and evaluate application technologies to meet business stakeholder needs. Participates in the ongoing maintenance of system applications, required security profiles, tables, and databases. Familiarity with relational databases and SQL queries to assist in troubleshooting large enterprise type systems. Manage technology roadmaps for responsible information management applications. Document changes to the systems using change management best practices. Maintain and manage a highly secure system through proper configuration and system access monitoring. Maintain a detailed understanding of upcoming changes to the platforms to assist with user change management. Assist with information technology validations on software applications prior to production release. Ensure service delivery meets the business requirements (based on defined SLAs). Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework. Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution. Train more junior members in technologies and functions. Performs other duties as assigned. Non-Essential Tasks May perform duties as designated by management team as needed or in the event of his/her absence. Education Requires a high school diploma or general equivalency diploma. A bacheloru2019s degree, preferably in Information Systems or Computer Science, from an accredited four-year college or university is strongly preferred. Licenses and/or Certifications Valid United States Driveru2019s License Experience Requires three or more years of experience in creating technical documentation and Standard Operating Procedures (SOPs). Requires three or more years of experience writing SQL queries. Requires three or more years of experience administering Information Systems, preferably in life sciences; with experience in, user interface development, workflow process development, and application integrations. Requires experience in managing lifecycle documentation including Validation Plans, Testing Protocols (IQ/OQ/PQ), user acceptance testing, Validation Reports, SOPs, and Change Control documentation. Experience with reporting tools is preferred. Knowledge Knowledge of information technology service management concepts and methodologies, business process analysis and reengineering, and project management processes and methodologies. Must have knowledge of system design and development processes and methodologies such as the SDLC. Skills Must have excellent analytical/critical thinking skills. Must have excellent interpersonal, written, and oral communication skills. Must possess strong organizational, customer service, and troubleshooting skills. Must be capable of facilitating department project meetings and communicate effectively with internal customers throughout the organization. Must be capable of effectively working with individuals at all position levels in the organization to identify, understand, and communicate their business requirements. Must have excellent written and oral communication, interpersonal and presentation skills. Must be capable of operating motor vehicles in all types of weather conditions. Abilities Must be a self-starter and self-directed worker. Must be able to keep information confidential. Must be neat in appearance and well groomed. Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and able to work independently. Must have a strong ability to analyze data using Excel for reporting and data mining purposes. Working Environment Works in a well-lighted, airconditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be exposed to blood borne pathogens and other conditions common to a full-service blood and tissue center. May be required to work at any time of the day, evening or night during the week or weekend. Ability to use personal motor vehicle for company business required. Occupational Exposure Assignment - Category II Physical Requirements Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours. Requires ability to reach, lift and carry up to 20 lbs. Requires manual and finger dexterity and eye-hand coordination. Requires normal or corrected vision and hearing corrected to a normal range. We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include: u2022 Competitive salary u2022 100% Employer Paid Life Insurance u2022 401(k) with Employer Contribution u2022 100% Employer Paid Long-term Disability Plan u2022 Paid Time Off (PTO) u2022 100% Employer Paid AD&D u2022 Extended Illness Benefits (EIB) u2022 100% Employer Paid Employee Assistance Program u2022 Shift Differentials u2022 Group Health Medical Plan with prescription coverage u2022 Paid Holidays u2022 Variety of Voluntary Supplemental Insurances u2022 Incentive Compensation Plan u2022 Voluntary Dental Coverage u2022 Educational Assistance Program u2022 Voluntary Vision BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . BioBridge Global maintains a Tobacco & Drug-Free Workplace.

Created: 2026-02-13