Specialist, QA/QC

The QA/QC Specialist is responsible for day-to-day execution of food safety, quality control, and coffee quality standards within the roasting and packaging operation. This role supports regulatory compliance while actively monitoring roast quality, sensory performance, and process consistency.This is a highly hands-on role that works closely with Production and Operations to ensure safe, compliant, and high-quality coffee while supporting continuous improvement.Key Responsibilities - Coffee Quality ControlMonitor roasted coffee quality for consistency against established standardsVerify roast profiles using roast software, production data, and/or any other tools available. Advocate for any resources that are needed.Conduct routine cupping sessions for production verification, roast adjustments, and shelf-life checksIdentify and communicate roast deviations, defects, or flavor inconsistenciesAssist in setting and maintaining sensory standards and reference samplesSupport evaluation of green coffee quality and incoming materialsMaintain and calibrate quality tools and equipment (Agtron, scales, moisture meters, etc.)Key Responsibilities - Food Safety & Quality ComplianceExecute and maintain food safety programs including GMPs, sanitation checks, allergen controls, and pest control coordinationPerform routine quality and food safety inspections on the production floorComplete and review required QA documentation and logs accurately and on timeSupport HACCP or Preventive Controls programs (monitoring, verification, recordkeeping)Assist with traceability exercises, mock recalls, and corrective actionsSupport third-party audits and customer audits through documentation and floor readinessInvestigate quality issues, deviations, or customer complaints and assist with root cause analysisProcess Support & Continuous ImprovementFollow and help maintain SOPs for roasting, packaging, and QC activitiesPartner with production teams to troubleshoot quality issues in real timeTrack and report quality metrics and trendsSupport new product introductions from a quality and food safety perspectiveEscalate issues appropriately while proposing practical solutionsWillingness to work early mornings or adjusted schedules aligned with productionWorks in conjunction with Corporate Quality Assurance on developing and implementing Standard Operating Procedures, Standard Sanitation Operating Procedures, Hazard Analysis Critical Control Point, and food defense plans.Review, implement, and train on SOP's, SSOP's, HACCP and food defense plans.Coordinate and ensure completion of Corrective Action Preventative Action Plans (CAPA) for all regulatory, third party, internal, and corporate audits.Serve as recall coordinator and coordinate details of recalls, withdrawals, and holds with Corporate QA and the distribution centers.Performs other related duties as assigned.Physical & Work Environment RequirementsAbility to work on the production floor for extended periodsAbility to lift up to 50lbsWillingness to work early mornings or adjusted schedules aligned with production

Created: 2026-02-13