Okta Support Specialist

Job Family : Technology Consulting Travel Required : None Clearance Required : Ability to Obtain Public Trust What You Will Do : Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response. We are seeking a highly skilled, collaborative technical analyst with strong-hands on experience in Okta to support identity and access management (IAM) operations. This role will handle escalation of support issues, working closely with Tier 1 Service desks and partners with Okta engineers and security teams to ensure secure and reliable access for users. Some key responsibilities include, but are not limited to: + Provide Tier 2 Support for Okta-related issues, including SSO, MFA, identity lifecycle, and access provisioning. + Troubleshoot and resolve escalated IAM incidents and service requests. + Manage Okta configurations (applications, policies, groups, users). + Support integrations with SaaS and on-prem applications. + Analyze logs, identify root causes, and implement preventive fixes. + Collaborate with Tier 1, IT, Security, and Engineering teams. What You Will Need: + Bachelor's degree in IT, Information Systems, or Computer Science or related field. + Minimum of FIVE (5) years engineering and deploying IT systems. + Experience using Okta as an enterprise identity provider solution. + Knowledge of Okta including features, integrations, and architecture. + Understanding of authentication protocols, such as SAML 2.0, OAuth2, OIDC. + Experience configuring user authentication policies and application connections in Okta. + Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and Yubikey tokens. + Experience troubleshooting Okta user authentication and application issues. + Broad knowledge of cybersecurity threats and mitigating IT solutions. + Broad knowledge of IAM platforms and the full identity lifecycle. + Experience developing cybersecurity policies. + Experience with online research techniques. + Excellent communication and documentation abilities. + US Citizenship. + Must be able to OBTAIN and MAINTAIN a Federal or DoD

Created: 2026-02-13